Director of Operations

Atlas Restaurant Group is seeking a Director of Operations  to guide the General Manager & Executive Chef in overseeing all aspects of operations of their prospective properties in Annapolis, Maryland. 

KEY RESPONSIBILITIES:

• Deliver, drive and role-model the company’s Core Values and Leadership Principles by translating high profile hospitality knowledge into action. 
• Improve upon the operational systems, processes and policies in support of the organization’s vision, mission and Core Values.
• Ensure that each General Manager & Executive Chef upholds the standards and reputation of Atlas Restaurant Group to better enhance the guest and employee experience.
• Translate the overall business strategy into day-to-day execution, providing coaching and feedback to the General Managers and Executive Chefs.  
• Oversee the planning, preparation and performance analysis of specified location’s Profit & Loss Statements. 
• Partner and work collaboratively with Corporate Leadership on all programs introduced to the field.
• Build organizational talent by promoting the development of internal leaders, as well as championing the identification and attraction of high potential external candidates.
• Provide guidance to all locations’ leaders to help them connect the metrics to business processes and focus on continuous improvement strategies to achieve business objectives.
• Interpret data and use analytics to assess and develop ways to improve the operations of the business.   
• Lead the implementation of process and technology improvements including cost, quality, and safety recommendations for changes and/or improvements.
• Participate weekly in high volume floor operations with the FOH and BOH team to understand business and engage staff members and guests.
• Participate in Monthly Stewardship meetings with the Executive Team, General Manager, and Executive Chef.
• Lead the budgeting process for General Manager and Executive Chef.
• Engage in enhancing the performance of second and third tier employees by assisting with training, mentoring, pre-shift discussion, and floor management.
• Ensure the database management of Toast (POS), PayDay Portal, Restaurant 365 and ADP Workforce Now with collaboration of the General Managers and Executive Chefs.
• Weekly and Bi-weekly labor analysis with the General Manager and Executive Chef.
• Conduct monthly Inventory audits, cash and safe audits, and review monthly Opentable analytics 
• Advise and contribute to final management hiring decisions.
• Participate in employee investigations, aligning coaching conversations and the documentation of disciplinary actions
• Ensure proper and safe working conditions for all team members across all operations. 
• Complete other duties as assigned by the executive team/ownership.

INTERPERSONAL REQUIREMENTS:

• Personal Accountability: Follows policies and procedures, reports to work as scheduled, accepts responsibility for one's own actions, and takes initiative to ensure that work is completed correctly and in a timely manner without close supervision. 
• Teamwork: Develops and maintains effective working relationships with other employees. Maintain professionalism during challenging situations, and recognize the need for assistance in order to cooperatively accomplish the goal
• Engage Employees: Understands that all employees are internal customers. Must remain engaged to better identify their needs and lead with integrity. 
• Give and Receive Feedback:  Won’t shy away from giving constructive feedback, and is able to do so in a respectful manner; recognizes the positives in people and situations and reinforces with praise and appreciation; seeks out feedback and coaching to develop in role; is able to receive feedback and coaching without becoming defensive.  
• Emotional Intelligence:  Demonstrates emotional awareness of self and others in order to build strong and lasting professional relationships. Does not engage in gossip or unproductive negative conversations. Must be able to remain calm and work efficiently and effectively under high stress and frustrating conditions. 
• Leadership: Ability to lead by example, delegate tasks and demonstrate duties as needed. Must be willing to engage in any activity in the restaurant. 

REQUIRED SKILLS AND ABILITIES:

• Excellent written and verbal communication and active listening skills; a persuasive and passionate communicator with excellent public speaking skills
• Demonstrate an action-oriented, entrepreneurial, flexible, and innovative approach to operational leadership with an outside-the-box-mindset.
• Effectively manage multiple projects and timelines simultaneously
• Ability to apply sound business principles and practices to project management and change management processes.
• Ability to manage and resolve conflicts. 
• Proven self-starter who can work independently and be a strong team player that contributes to the broader objectives of the organization
• Excellent leadership and mentoring abilities, with a focus on developing talent and fostering teamwork
• Ability to adhere to and maintain confidentiality
• Ability to speak and understand English is required. 
• Ability to speak Spanish is not required but desirable.
• Proficient in all Microsoft Office and Google Suite applications. 
• In depth experience working with restaurant software such as: Toast (POS), Opentable, Restaurant365, Avero, ADP Workforce Now, and PayDay Portal is a plus.

EDUCATION AND EXPERIENCE:

• Experience in large scale multi-unit operations in roles with increasing responsibility and scope; prior hotel experience is advantageous
• Experience with leading organizational transformation projects and program development
• Experience in management at an ARG property is a plus, but not required
• Bachelor’s degree in Business Administration, Hospitality or a related field is preferred, but not required

CERTIFICATES, LICENSES AND REGISTRATIONS:

• Must have a valid form of identification. 
• Must have a Serv-safe certification. 

 PHYSICAL REQUIREMENTS:

The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of this position. Some requirements may be modified to accommodate individuals with disabilities:

• While performing the duties of this job, the employee is regularly required to stand, walk, and/or sit for extended periods of time as well as reach and handle, manipulate, or feel objects. 
• The individual must be able to occasionally stoop, kneel, crouch or lift and carry up to 50 pounds.
• The individual must have sufficient physical mobility or agility to be able to respond quickly to fire or other emergencies.
• Successful performance of this position requires close and constant monitoring of computer screens.

 WORK ENVIRONMENT: 

The work environment conditions described below are representative of those an individual may encounter while performing the essential functions of this position. It may be possible to modify some circumstances to accommodate individuals with disabilities:

• Work in various fast paced environments that are of moderate to high noise level and foot traffic, such as restaurant locations or the corporate office. 
• Flexibility in terms of scheduling with the ability to work nights, weekends, and holidays when needed
• Occasionally may be exposed to moving mechanical parts, fumes or airborne particles, as well as toxic or caustic chemicals while visiting our restaurant properties. 

IMPORTANT DISCLAIMER NOTICE:

The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an individual may be required to perform.  .  

COMPENSATION & REWARDS

Compensation:

The annual salary for this role is $125,000-$150,000

Benefits We Offer:

• Paid Time Off
• Health, Dental and Vision insurance
• 401k Contribution
• 100% Company paid Life and AD&D Insurance
• Learning and Development Programs
• Mobility and Advancement Opportunities 
• Pet Insurance
• 20% Discount at Atlas properties! 

The Rewards:

Joining Atlas Restaurant Group is more than a job. We are one of the fastest growing companies in Baltimore and we care about the city. You will interact regularly with ownership and members of the senior management team. We will work with you to establish yourself and will support your interest in growing your career.

Salary : $125,000 - $150,000