What are the responsibilities and job description for the Patient Experience Manager position at Atlas RX Pharmacy?
Job Type
Full-time
Description
Why Limitless Male Medical Clinic?
Limitless Male is a fast-growing, unique, and team-oriented company that loves to take care of our employees AND our patients. If you are looking to be surrounded by excellence, to be inspired by your peers, to help make a difference, and laughing the whole time... then we need to talk! We also pride ourselves in offering many benefits including health insurance, Limitless Male branded clothing, discounts, a great culture, and more! This is a place you can come in and help men of all walks of life achieve their goals and simply be the best version of themselves.
About the Organization
What is Limitless Male? We are a men's health clinic where every day, we open the doors to invite men of all ages to change their lives and get back in the game by becoming better husbands, fathers, and co-workers. We do it through various avenues of testosterone replacement, peptides, wave therapies, and many other ancillary products to help men feel their best!
SUMMARY :
A Patient Experience Manager leads the patient throughout their healthcare journey with Limitless Male. The Patient Experience Manager not only perpetuates the customer service experience through individual engagement, but also assists patients through the onboarding and offboarding of treatment, product knowledge, education, and treatment protocols, as well as assisting in the delivery of any ancillary products as recommended by the Provider.
DUTIES AND RESPONSIBILITIES :
Primary Duties :
- Assist the patient through the onboarding and offboarding process through education, knowledge, and protocols by outlining the treatment options, timelines, and next steps
- Work with the billing team to ensure insurance qualification processes are followed such as proper scheduling timelines, retrieving required patient records, or needed authorization
- Manage the patient's information including payment plans and consent forms, subscription set up and invoicing, profile updates as needed, and cancellation workflows when applicable
- Facilitate the management of the sales within the clinic by ensuring that all sales are invoiced and that all scripts are completed by the medical provider
- Display a vast knowledge of Testosterone Replacement Therapy, Peptide Therapy, Erectile Dysfunction, and Sexual Performance with confidence to speak to patients about all
- Provide ongoing care by following up to ensure medications are ordered correctly and received, that patients are coming regularly to their appointments, and addressing their concerns as needed for increased patient satisfaction
- Assist as needed in daily clinic flow by rooming patients and helping as available to be mindful of the patients' time and to provide a better overall experience
Secondary Duties :
Other Duties :
Requirements
SUPERVISORY AND DECISION-MAKING RESPONSIBILITIES :
QUALIFICATIONS :
Benefits and Salary
At Limitless Male Medical Clinic, we believe a satisfying work environment makes our teams more successful at delivering the care and compassion needed. We offer :
