What are the responsibilities and job description for the Call Center Customer Service Representative position at Atlas Search?
We are working with a city-run organization dedicated to supporting New York City educators, is looking for a Call Center Customer Service Representative to join their team! This is an ongoing temporary opportunity, perfect for someone who excels at providing courteous, accurate, and professional support to members.
- Make a meaningful impact by assisting NYC educators
- Work in a dynamic, mission-driven environment
- Leverage your problem-solving skills in a high-volume call center
What You’ll Do:
- Handle a high volume of inbound calls with professionalism and efficiency
- Research and provide accurate information using multiple resources, including AS400
- Draft clear, well-written internal correspondence with proper grammar and factual accuracy
- Deliver top-tier customer support while ensuring a seamless experience for members
What We’re Looking For:
- 2 years of customer service experience, preferably in a call center
- Strong problem-solving and research abilities
- Experience with ACD phone systems & high-call-volume environments
- Proficiency in MS Word, Excel, and UPS
- Excellent organizational, time management, and writing skills
- Bachelor’s degree preferred but not required
- Exceptional interpersonal and communication skills
