Desktop Engineer

Essential Duties and Responsibilities:

• Provide on-site and remote support for escalated technical issues across desktop, datacenter, and mobile environments in a 24/7/365 setting.
• Manage and maintain a multi-site Microsoft Endpoint Configuration Manager (MECM) infrastructure.
• Oversee deployment, inventory tracking, and compliance reporting for systems, applications, and patches.
• Perform advanced troubleshooting of virtual and physical systems, applications, and security updates.
• Identify and resolve deficiencies in client management tools and processes, implementing improvements.
• Maintain thorough documentation for system configurations, deployment procedures, and application packaging workflows.
• Collaborate with IT Support, Infrastructure, Security, and other technical teams.
• Enforce best practices for change management, patching, and system monitoring.
• Utilize the organization’s ticketing system to track and resolve technical service requests.
• Balance system performance and stability with user experience and operational efficiency.

Required Skills & Qualifications:

• Expertise in application packaging (EXE, MSI, MSIX), preferably using Flexera InstallShield.
• Proficiency in PowerShell scripting, with familiarity in VBScript and BATCH scripting.
• Strong knowledge of Active Directory, Group Policy, PKI, DNS, and DHCP.
• Experience supporting Dell, Lenovo, HP, and Apple hardware, as well as Windows and MacOS in physical and virtual environments (VMware/Hyper-V).
• Competence in custom reporting and queries (SQL, SSRS, Power BI) for MECM.
• Familiarity with Ivanti User Workspace Manager or similar profile management tools.
• Experience creating and maintaining system images, zero-touch deployment processes, and driver management.
• Deep understanding of Microsoft Windows 10/11, Microsoft Office (2016/2019/365) (MSI and C2R).
• Strong grasp of computer networking, application interoperability, and operating system concepts.
• Ability to work independently and collaboratively on time-sensitive projects.
• Excellent written and verbal communication skills, including the ability to convey technical concepts to non-technical users.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.

Education & Experience:

• Bachelor’s degree in Computer Science, Information Systems, or equivalent experience.
• At least five years of IT experience focused on desktop management and enterprise application support.
• Experience in a professional services or legal industry setting is a plus.
• Project management experience is a plus.