What are the responsibilities and job description for the Global Desktop Support Manager position at Atlas Search?
This is onsite every day in NYC- candidates must come out of financial services
VP of Desktop Support
Seeking an experienced leader to oversee global deskside support and IT service delivery teams, ensuring exceptional end-user service. Requires 7–10 years of experience, strong people management skills, and expertise in technical and service delivery frameworks like ITIL.
Key Skills:
- Drive team performance and ensure ownership of tasks through completion.
- Understand enterprise-level systems and IT services (e.g., Windows, O365, ServiceNow).
- Experience with 3rd-party services, RFPs, and SOWs.
- Standardize and enhance support processes while ensuring compliance.
- Collaborate with stakeholders and align support with business goals.
Responsibilities:
- Lead global deskside support and service delivery teams, ensuring consistent support and performance.
- Oversee vendor relationships, service governance, and continuous improvement initiatives.
- Define and track KPIs to measure service delivery effectiveness.
- Develop and maintain robust IT support processes.
Preferred Experience:
- 10 years in IT support, 7 in leadership roles.
- Financial services and front-office support experience are a plus.
- Skilled in fostering team growth and managing multiple initiatives under tight deadlines.
Proficiency in ITIL, ServiceNow, and enterprise IT systems is essential. Occasional travel and after-hours support required.
Salary : $180,000 - $220,000
