Customer Service Specialist

Atlas Sign Industries is seeking a high-energy, experienced Customer Service Specialist to join our fast-growing team!

Atlas is a leading, full-service national sign manufacturing company. We provide many services, including custom sign design and engineering, sign manufacturing and installation, project management, and ongoing customer service and maintenance plan for various nationwide customers.

Joining Atlas will come with many perks designed to support you in your personal and professional journey! Some of the many perks offered to our employees are:

• Team and family atmosphere
• Various opportunities for growth
• Options for Medical, Dental, and Vision Coverage
• Options for STD, LTD, and various other coverages
• Company-paid life insurance
• Generous paid time off
• 401k and 401k company matching

As a Customer Service Specialist, some of the job duties performed will include:

• Dispatch service calls for our nationwide clients, including workload scheduling, quoting, and overseeing the completion of customer service orders
• Maintain strong relationships within client organizations and end-user levels; build high levels of client satisfaction; exceed client Service Level Agreements and ensure that all Key Performance Indicators are met.
• Direct communication & escalation with Client Account Managers to determine resolutions for any issues and concerns that directly involve the client for all assigned accounts.
• Implement continuous improvement of procedures, processes, standards, and programs to gain cost-effectiveness and efficiency.
• Cross-train with all other service specialists to become efficient with all client platforms, portals, and processes.
• Work diligently with subcontractors and suppliers regarding the service work orders to meet customer expectations.

Qualifications, requirements, and education required for the Customer Service Specialist position include:

• Previous experience handling high-volume, detail-driven customer service work
• Adhere to performance guidelines; maximize profits and report back to Management
• Strong organizational, planning, and time management skills and mathematical aptitude
• Strong communication and people skills, including writing, speaking, and presenting
• Excellent phone skills
• Maintain professional and consistent communications with Management, the Client, 3rd party vendors and Project Management, Field Services, Service/Installation, and Accounting Departments
• Skilled in MS Office products (especially Excel) and Outlook

Join the Atlas Sign Industries Team today!

**APPLY NOW**

**Atlas is an Equal Opportunity Employer**

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Work Location: In person

Salary : $18 - $23