What are the responsibilities and job description for the Desktop Support position at ATLAS SP?
About ATLAS SP
ATLAS SP Partners is a global investment firm that seeks to provide stable funding and capital markets services to companies seeking innovative and bespoke structured credit and asset-backed finance solutions. ATLAS SP's tenured experts work with clients to determine the best approach to optimize their capital and achieve their goals, across a broad range of capabilities. Our integrated platform encompasses a holistic suite of capabilities, including asset / portfolio advisory solutions, warehouse / acquisition financing solutions, whole loan purchase / sale and securitization / distribution.
Our Culture
ATLAS SP is "one team" where everyone makes an impact - we grow together, win together, and embrace change together. From advancing the markets to supporting our communities, everything we do serves to make a difference. Our people are industry leaders with a passion for client service, complex problem solving, and innovation. We provide our talent with the pathways to grow professionally and personally in a collaborative and inclusive environment. We're proud to build upon a legacy of excellence anchored in deep expertise and client service across the asset management landscape.
Position Overview
ATLAS SP is seeking a Desktop Support professional to join ATLAS' Infrastructure team.
This role is responsible for providing advanced technical assistance to our staff across all end-user applications & services, addressing hardware and software issues and ensuring the smooth operation of our computer environment. You will also help to develop ATLAS' desktop strategy and work on challenging projects.
Primary Responsibilities
- Provide advanced technical support to end-users for hardware, software, and networking issues.
- Manage and maintain the company's desktop and laptop environment.
- Resolve software deployment problems and conduct regular patch management processes.
- Set up and configure new systems, diagnose hardware / software faults, and solve technical problems.
- Work with our MSP to optimize hardware and application delivery processes, managing SLA compliance for the same
- Manage audio / visual systems and conference room technology.
- Manage standard build images for desktops and laptops.
- Manage the remote repairs of desktops and laptops.
- Oversee the daily performance of computer systems and respond to system messages, alerts, or any system failures.
- Develop training materials and procedures, or train users in the proper use of hardware or software.
- Collaborate with other IT team members to ensure optimal performance of all devices and systems.
- Conduct regular software and hardware updates and ensure optimal performance of all devices.
Requirements
Preferred Skills
N / A
The base salary range for this position is listed above. This position is also eligible for a discretionary annual bonus based on personal, team, and Firm performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed here.
ATLAS SP is an equal opportunity employer. The firm and its affiliates do not discriminate in employment because of race, color, religion, gender, national origin, veteran status, disability, age, citizenship, marital or domestic / civil partnership status, sexual orientation, gender identity or expression or because of any other criteria prohibited under controlling federal, state or local law.
