What are the responsibilities and job description for the MANAGER, SALES SYSTEMS & OPERATIONS (CUSTOMER SUCCESS) position at Atlassian?
Working at Atlassian
Atlassians can choose where they work whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
The Manager, Sales Systems & Operations is a pivotal role within our Sales Strategy & Operations team at Atlassian. This position involves collaborating with various stakeholders in Sales, Marketing, Customer Success, and other cross-functional teams to comprehend business requirements, prioritize tasks, and assist in project / program execution. The Manager is responsible for providing comprehensive support throughout the project lifecycle, from gathering requirements to post-release maintenance. The role also involves overseeing the day-to-day operations of sales systems, addressing field sales inquiries, and ensuring the smooth functioning of sales operations.
At Atlassian, we operate in a dynamic, rapidly evolving, high-growth environment, and the Sales Systems & Operations team plays a crucial role in supporting this growth. We are seeking a proactive leader to manage the team and contribute to the ongoing development of our enterprise sales model.
Key Responsibilities :
- Collaborate with business stakeholders and Sales leadership to understand business objectives, needs, and priorities, and develop a roadmap of projects aligned with these goals.
- Drive initiatives that enhance and streamline post-sales & customer success processes.
- Support the New Product Introduction (NPI) process, including M&A projects, to ensure the successful integration of new offerings across lead-to-cash and support processes.
- Manage end-to-end project / program execution for CRM and related sales-systems initiatives. As a hands-on leader, oversee a team of business analysts and product owners to support prioritized projects. Ensure that project value is quantified, success metrics are defined, and requirements are clearly understood.
- Evaluate the business impact of projects, determine necessary investments, and prioritize initiatives to maximize returns.
- Collaborate with technology teams to design optimal solutions and take ultimate responsibility for project delivery within the portfolio, including change management and enablement activities for field teams.
- Work closely with sales teams to identify opportunities for workflow enhancements and optimize their unique seller experiences.
- Act as a trusted advisor to the business, offering guidance to the sales organization on best practices.
- Provide mentorship, guidance, and growth opportunities for team members, fostering a collaborative and high-performing team culture.
Required Skills :
Compensation
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are :
Zone A : $150,300 - $200,400
Zone B : $135,300 - $180,400
Zone C : $124,700 - $166,300
This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit go.atlassian.com / payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
Our perks & benefits
Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com / perksandbenefits to learn more.
About Atlassian
At Atlassian, we're motivated by a common goal : to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com / crh .
Salary : $124,700 - $166,300
