Assistant Branch Manager

POSITION SUMMARY

The Assistant Branch Manager at ATM Up plays a key role in supporting the Branch Manager in overseeing daily operations, team management, customer service, and business growth within the ATM services industry. This position ensures that operational processes run smoothly, customer service remains exceptional, and performance goals are met while assisting in managing a team of technicians and CSMs.

Key responsibilities include coordinating branch operations, assisting with performance tracking, ensuring compliance with industry regulations, and supporting the team in resolving customer inquiries efficiently. The Assistant Branch Manager also plays a crucial role in training and mentoring staff, optimizing workflows, and maintaining inventory and security protocols to support overall branch success.

ABOUT ATM UP

ATM Up is a full-service ATM Provider. We became the fastest growing ATM ISO in the nation from our multifaceted services and ATM setup options that exceed our customers’ needs. We provide convenience and unconditional support so consumers can withdraw money at the drop of a dime.

OBJECTIVES

• Ensure 100% operational efficiency by assisting the Branch Manager in overseeing daily workflows, scheduling, and team coordination.
• Maintain a 90% customer satisfaction rating by responding to inquiries, resolving issues promptly, and ensuring clients receive seamless ATM services.
• Support the hiring, training, and mentoring of technicians and Customer Service Managers (CSMs) to improve performance and professional growth.
• Regularly analyze branch performance, customer retention, response times, and service efficiency, providing insights to the Branch Manager.
• Maintain 100% adherence to compliance policies, safety regulations, and company protocols, reducing risks and ensuring a secure work environment.
• Assist in tracking and managing ATM parts, tools, and inventory, ensuring that necessary materials are available for seamless service operations.
• Work closely with CSMs to support business growth initiatives, customer acquisition efforts, and service agreements.
• Successfully resolve at least 90% of escalated customer concerns without requiring intervention from the Branch Manager.
• Identify and implement at least one process improvement per quarter to enhance operational efficiency and reduce service delays.
• Assist with expense tracking, cost management, and revenue optimization strategies, ensuring financial goals are met.
• Ensure that all security measures, cash handling protocols, and fraud prevention procedures are consistently followed.
• lead weekly team meetings when necessary, ensuring all employees are aligned with company objectives, expectations, and performance updates.

COMPETENCIES

• Ability to motivate, mentor, and assist in managing a team of technicians and CSMs, ensuring high performance and professional development.
• Strong ability to coordinate daily branch operations, optimize processes, and improve efficiency in ATM services.
• Commitment to delivering high-quality service, resolving escalated customer concerns, and maintaining strong client relationships.
• Understanding of ATM industry regulations, safety protocols, and company policies, ensuring full compliance at all times.
• Ability to analyze challenges, develop solutions, and implement improvements to enhance branch operations.
• Strong verbal and written communication skills to effectively interact with clients, team members, and senior management.
• Proficiency in analyzing branch performance metrics, tracking operational goals, and identifying areas for improvement.
• Ability to track, manage, and optimize inventory of ATM parts and supplies, ensuring availability for seamless operations.
• Works closely with CSMs, technicians, and business development teams to support company growth and customer satisfaction.
• Ability to assist with budgeting, expense tracking, and revenue optimization, ensuring efficient financial operations.
• Capability to adjust to changing priorities, handle operational challenges, and maintain composure in a fast-paced environment.
• Skilled in using CRM systems, reporting tools, and digital communication platforms to enhance operational efficiency and customer management.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in Business Administration, Management, or related field preferred.
• 3 years of experience in a managerial role, preferably in the ATM services or financial services industry.
• Proven experience in team leadership and operational management.
• Experience with CRM systems and Microsoft Office Suite.

PHYSICAL REQUIREMENTS

• This role may require occasional lifting and moving of equipment up to 50 pounds.
• Ability to work in both office and field environments.
• Travel to client sites and industry events may be required.
• Ability to stand, walk, and sit for extended periods.

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce ATM Up recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.

Job Type: Full-time

Pay: $46,000.00 - $56,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Ability to Commute:

• Altamonte Spg, FL 32701 (Required)

Ability to Relocate:

• Altamonte Spg, FL 32701: Relocate before starting work (Required)

Work Location: In person

Salary : $46,000 - $56,000