Branch Manager

POSITION SUMMARY

We are seeking a dynamic and experienced Branch Manager to lead our service operations in the ATM industry. The successful candidate will oversee daily operations, drive business growth, and ensure exceptional service delivery in the ATM services industry. They will lead a team, manage client relationships, and implement strategies to achieve branch goals. This role requires strong leadership, operational expertise, and a commitment to customer satisfaction.

ABOUT ATM UP

ATM Up is a full-service ATM Provider. We became the fastest growing ATM ISO in the nation from our multifaceted services and ATM setup options that exceed our customers’ needs. We provide convenience and unconditional support so consumers can withdraw money at the drop of a dime.

OBJECTIVES

• Oversee daily operations of the branch to ensure efficiency and effectiveness.
• Develop and implement strategies to drive business growth and achieve branch targets.
• Manage and mentor a team of technicians and support staff, ensuring high performance and professional development.
• Manage and mentor a team of CSMs to ensure high performance and professional development. Coordinate with CSMs to support business development efforts.
• Ensure exceptional customer service by addressing client needs and resolving issues promptly.
• Maintain strong relationships with clients, understanding their requirements and providing tailored solutions.
• Monitor branch performance metrics and KPIs, preparing regular reports for senior management.
• Manage branch budgets, including expense control and revenue generation.
• Ensure compliance with company policies, industry regulations, and safety standards.
• Oversee inventory management, ensuring availability of necessary parts and equipment.
• Implement and maintain effective security protocols to protect assets and client information.
• Conduct regular staff meetings to communicate goals, provide updates, and address concerns.
• Identify opportunities for process improvements and implement changes to enhance efficiency.
• Handle escalated customer inquiries and complaints with professionalism and urgency.
• Participate in industry events, networking, and training to stay updated on industry trends and best practices.

COMPETENCIES

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Strategic thinking and problem-solving skills.
• Customer-centric approach with a focus on delivering exceptional service.
• Ability to manage budgets and financial performance.
• Proficiency in operational and process management.
• Strong organizational and time-management skills.
• Ability to analyze performance metrics and implement improvements.
• Knowledge of ATM services industry and related technologies.
• Conflict resolution and decision-making skills.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in Microsoft Office Suite and CRM systems.
• Adaptability and resilience in a dynamic environment.
• Commitment to compliance and safety standards.
• Strong negotiation and relationship-building skills.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in Business Administration, Management, or related field preferred.
• 3 years of experience in a managerial role, preferably in the ATM services or financial services industry.
• Proven experience in team leadership and operational management.
• Experience with CRM systems and Microsoft Office Suite.

PHYSICAL REQUIREMENTS

• This role may require occasional lifting and moving of equipment up to 50 pounds.
• Ability to work in both office and field environments.
• Travel to client sites and industry events may be required.
• Ability to stand, walk, and sit for extended periods.

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce ATM Up recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.

Job Type: Full-time

Pay: $62,000.00 - $67,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to Commute:

• Orlando, FL 32765 (Required)

Ability to Relocate:

• Orlando, FL 32765: Relocate before starting work (Required)

Work Location: In person

Salary : $62,000 - $67,000