What are the responsibilities and job description for the Account Manager position at Atmosphere Commercial Interiors?
PRIMARY FUNCTION
Own the client relationship, managing all the sales requirements of any current or new projects. Function as a connection between client and design firm serving as an expert on the wide variety of ancillary products and pricing available. Depending on the needs of a project, provide product suggestions for the client and designer's approval. Provide the leadership for a high-preforming project / account team to continuously deliver against agreed upon expectations which includes flawless execution, maximizing productivity and utilizing resources to exceed our clients' expectations.
PRINCIPLE DUTIES AND RESPONSIBILITIES
- Conduct client meetings individually or in conjunction with Director to understand the client's business needs and relevant buying influences.
- Develop and present Atmosphere capabilities, innovative solutions and service offerings to clients.
- Coordinate the process, quality and content of all client bids and requests for proposals.
- Facilitate client requests for pricing, specifications, information and other service requirements. This can involve providing quotes, determining gross profits, negotiating pricing and terms, cost / benefit analysis, reviewing finishes and options.
- Research available alternates to value engineer projects or provide options that meet client timelines. This includes products that feel like residential or hospitality, at all price points. Examples include furniture from box retailers, custom products from local fabricators or inexpensive rugs and accessories from online sources.
- Stay up to date on trends and ancillary offerings from various manufacturers.
- Develop and maintain strategic relationships with key designers, vendor reps, and manufacturers and expand professional network through networking events
- Communicate completely and in a timely manner with clients, design firms and internal support teams.
- Engage team to execute projects by conducting key meetings, clearly establishing roles and responsibilities, and working with the team to develop and execute solutions. Manage and document information within the Atmosphere business systems.
- Execute client projects when no Project Manager is assigned. This can include communication of critical project information to all affected Team Members, coordinating order placement and supplier negotiations, conducting pre-install meetings through the client walk through and punch list resolution.
- When necessary, perform some additional job functions which may include; entering new client quotes, updating existing quotes, monitoring orders and shipments to ensure timely deliveries.
- Drive for financial results related to achieving annual financial plan targets.
- While this job description accurately represents the current primary duties of the role, functions may be adapted as necessary to meet business need.
CORE STRENGTHS / ATTRIBUTES
REPORTING / WORKING RELATIONSHIPS
MINIMUM JOB REQUIREMENTS
DESIRED JOB REQUIREMENTS
