What are the responsibilities and job description for the Customer Support Manager- OEM, Aftermarket, and International Sales position at Atmus Filtration Technologies, Inc.?
Job Description
Customer Support Manager- OEM, Aftermarket, and International Sales
We're looking for a Customer Support Manager to lead our Customer Order Management (COM) team, ensuring seamless operations and world-class service across our OEM, aftermarket, and international sales channels. In this role, you'll be at the heart of our global supply chain, fostering collaboration, driving process improvements, and delivering outstanding customer experiences.
Are you a dynamic and customer-focused leader ready to drive operational excellence and build high-performing teams? Do you thrive in a fast-paced environment where every customer interaction is an opportunity to create a lasting impact? If so, we have the perfect role for you!
In this role, you will make an impact in the following ways :
- Lead & Develop a High-Performing Team - Build, mentor, and coach a team of customer support professionals, ensuring they have the tools and skills to excel.
- Drive Customer Excellence - Oversee hundreds of daily customer interactions, ensuring empathy, accuracy, and efficiency at every touchpoint.
- Optimize Order Management Processes - Collaborate cross-functionally with operations, materials planning, sales, and logistics to improve efficiency and meet customer demands.
- Strategic Thinking & Problem-Solving - Identify recurring customer issues, analyze data trends, and implement process improvements to enhance the overall experience.
- Engage with Key Customers - Build relationships with key stakeholders, proactively addressing concerns and driving long-term partnerships.
- Data-Driven Decision Making - Interpret critical data points to enhance decision-making and ensure the best outcomes for both customers and the business.
- Lead Demand Control & Forecasting - Manage demand fluctuations, prioritize customer orders, and contribute to accurate long-term forecasting.
- Oversee Budget & Operational Planning - Manage the department's budget and align strategic initiatives with financial targets.
Responsibilities
Qualifications
Education
Key Skills & Expertise
Experience
This role is ideal for someone who thrives in fast-paced environments, enjoys solving complex challenges, and is passionate about enhancing the customer experience in a global business setting.
Base salary range : Use $102,700 - $154,050
Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate's qualifications and experience, where appropriate.
Compensation and Benefits
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Medical / Dental / Life Insurance, Health Savings Account, other personal and professional benefits.
Atmus and E-verify
At Atmus, we are proud to be an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and / or expression, or other status protected by law.
Atmus will validate the right to work using E-Verify. Atmus will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
About Us
We are deliberately working towards a brighter future. Our daily actions consider what is important to our people, our customers and our planet. We are focused on performance, durability and sustainability to serve the world better.
Salary : $102,700 - $154,050
