Front of House Manager

Atomic Kitchen

Atomic Kitchen is launching this summer in Downtown Bowling Green. It will be a unique, one-of-a-kind restaurant that Bowling Green has never experienced. It will feature an 80’s retro vibe with its décor, video games, menu names, and complete vibe. Featuring a sports bar side and dining side, Atomic Kitchen will focus on mostly scratch-made food. Signature items will be smash burgers, fried chicken sandwiches, and gourmet grilled cheese

Job Title: Front of House Manager

Job Overview: The front-of-house manager is responsible for overseeing the daily operations of the front-of-house area within Atomic Kitchen. This role involves managing staff, ensuring exceptional customer service, and maintaining a welcoming atmosphere for guests.

Key Responsibilities:

• Staff Management:
• Recruit, train, and supervise front-of-house staff, including hosts, servers, and bartenders.
• Create work schedules and manage staff performance.
• Conduct regular training sessions to improve service standards.
• Customer Service:
• Ensure a high level of customer satisfaction by monitoring service quality.
• Address guest complaints and feedback promptly and effectively.
• Foster a positive and welcoming environment for all guests.
• Operational Oversight:
• Manage the front-of-house operations, including reservations, seating, and guest flow.
• Collaborate with kitchen staff to ensure seamless service.
• Monitor dining room cleanliness and organization.
• Financial Management:
• Assist in developing and managing the front-of-house budget.
• Monitor sales and labor costs, implementing cost-control measures as needed.
• Handle cash and credit transactions accurately.
• Marketing and Promotions:
• Collaborate with the management team to develop marketing strategies and promotions.
• Organize special events and ensure effective promotion to enhance guest experience.
• Maintain relationships with customers and encourage repeat business.
• Health and Safety Compliance:
• Ensure compliance with health and safety regulations in the dining area.
• Conduct regular inspections to maintain cleanliness and safety standards.
• Address any safety concerns immediately.
• Communication and Coordination:
• Act as a liaison between front-of-house and back-of-house staff to ensure smooth operations.
• Provide regular updates to management regarding service issues and staff performance.
• Foster teamwork among staff to enhance customer service.

Qualifications:

• Proven experience in a front-of-house management role, preferably in the hospitality industry.
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Knowledge of customer service principles and practices.
• Ability to work in a fast-paced environment and manage multiple tasks.

Working Conditions: The Front of House Manager will work in a dynamic and often busy environment that may require long hours, including evenings, weekends, and holidays. The role demands strong organizational skills and the ability to adapt to changing situations.

Job Type: Full-time

Benefits:

• Employee discount
• Paid time off

Ability to Commute:

• Bowling Green, KY 42101 (Required)

Ability to Relocate:

• Bowling Green, KY 42101: Relocate before starting work (Required)

Work Location: In person