What are the responsibilities and job description for the Guest Experience Event Team Associate position at Atomic Weapons Establishment?
The Momentary presents visual, performing, and culinary arts. The mission of the Momentary is to champion contemporary art's role in everyday life and explore the unfolding story of contemporary American arts in an international context by actively commissioning and exhibiting outstanding works that explore new ideas and inspire action.
Job Description :
Position Title : Guest Experience Event Team Associate
Position Type : Part-Time 20
FLSA Classification : Non-Exempt
Division : Operations
Department : Guest Experience
Reports to : Call Center Lead and Guest Experience Manager
Compensation Range : $15.00 - $20.76
About Crystal Bridges & The Momentary :
Crystal Bridges is a museum of American art located in Bentonville, Arkansas. We explore the unfolding story of America by actively collecting, exhibiting, interpreting, and preserving outstanding works that illuminate the American heritage and artistic possibilities. Founded by Alice Walton in 2005, the museum opened in 2011 and is a public, non-profit charitable organization with free admission.
The Momentary is a new contemporary art space that opened to the public on February 22, 2020, in downtown Bentonville, Arkansas. A satellite to Crystal Bridges, the Momentary presents visual, performing, and culinary arts. The mission of the Momentary is to champion contemporary art's role in everyday life and explore the unfolding story of contemporary American arts in an international context by actively commissioning and exhibiting outstanding works that explore new ideas and inspire action.
Position Summary :
The Guest Experience Event Team provides outstanding customer service throughout the institution to all guests and members. This includes admission and membership-related activities, greeting guests at ticketed venues across both institutions, serving as a resource for guest and member questions, and being a museum ambassador whose goal it is to exceed the guest's expectations during a visit. Associates perform these functions at a variety of locations including the entrance lobbies for both institutions, temporary exhibition locations, and at special events. This role includes evening and weekend hours on a regular basis and some work staffing the museum's outdoor venues.
Principal Responsibilities :
- Guest Experience Event Team Associates are required to work at least 8 hours each month to maintain their knowledge of systems, procedures, and current exhibitions. Exceptions can be made if there are conflicting school schedules.
- Ability to work flexible shifts including weekends, holidays, and evenings.
- Guest Experience Event Team Associates will provide support for the Guest Services Team across both institutions during peak times and special exhibitions.
- Provide excellent customer service to all members, guests, and colleagues at Guest Service locations throughout the institutions, including our outdoor venues.
- This role includes working evening and weekend hours.
- Interact directly with guests and members at locations across both campuses to process their admissions, sell and renew memberships, answer questions, and serve as a resource during their visit.
- Relay information to members and guests about current and future exhibitions, events, programs, and museum amenities
- Become proficient with the Tessitura software program, N-Scan ticket scanners, and Quest admission tablets used for ticketing and tracking of guest information.
- Accurately and efficiently conduct transactions at Guest Services locations for admission, programs, events and / or memberships.
- Assist guests with visit and ticket options and suggest suitable solutions.
- Stay informed on new and current information regarding institutional offerings, products, policies, as well as software and ticketing systems.
- Balance individual (own) cash drawer at the end of each shift and always follow cash handling procedures to ensure accurate accounting of all revenue.
- Assist the Guest Services Leadership Team to research and successfully resolve guest service issues.
- Maintain an organized appearance of all locations and ensure that all materials and information displayed are current and well stocked.
- Assist with Guest Services oriented tasks during special events, previews and at other times as requested.
Additional Responsibilities :
Qualifications and Skills :
Physical Demands and Work Environment :
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
All offers of employment are contingent on your successful completion (where permitted by state law) of a confidentiality agreement and background check. In addition, you will need to provide proper identification verifying your eligibility to work in the United States on your first day of work.
Crystal Bridges is an equal opportunity employer committed to building and maintaining a culturally diverse workplace that is free of discrimination and harassment of any kind. We encourage women, minorities, individuals with disabilities, and veterans to apply. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate.
Salary : $15 - $21
