What are the responsibilities and job description for the Service Desk Representative position at Atos?
Company Description
Atos is a leader in digital services with annual revenue of € 12 billion and 100,000 employees in 72 countries. Serving a global client base, Atos offers Consulting & Systems Integration, Managed Services & BPO, Cloud, Big Data & Cyber-security solutions. With deep technology expertise and industry knowledge, Atos works with clients across many business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public Sector, Retail, Telecommunications, and Transportation.
Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. In addition, Atos is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Bull, Canopy, Unify and Worldline.
Atos offers a broad professional perspective and the opportunity to build a rewarding career across either the technical or business paths. With our worldwide presence and our broad range of professional services, Atos provides training programs across all our competencies and markets worldwide for employees in all stages of their career. In addition, we offer programs that are focused on engaging and developing people who are at the beginning of their career through internships and graduate opportunities.
For more information, please see the Atos corporate web site: www.atos.net.
Atos is an EEO employer, providing employment opportunity regardless of race, color, religion, sex, age, national origin veteran status, disability or other factors protected by law.
Job Description
• Responsible for fielding inbound retail client telephone calls and working with great customer’s to resolve issues.
• Thoroughly document support calls following established procedures and guidelines.
• Ability to navigate through various screens while talking with customers.
• Maintain a positive and professional attitude while on the phone.
• Multi-task and perform data entry.
• Basic trouble-shooting
• No sales!!! We just help people fix problems!
Qualifications
- Must attend all training classes starting October 24th
-Must be 18 years old.
- High School diploma or GED required.
- Strong communication skills required.
- Previous hardware/software troubleshooting experience helpful.
- Previous help desk/call center or phone support experience helpful.
- Previous IT or Computer Science education and/or technical certifications a plus but not required.
- One - Two years of customer service work experience (phone or online support preferred).
-Ability to multi-task.
- Ability to work in a fast paced environment.
- Reliable and punctual.
- Strong technical aptitude.
Additional Information
Atos has a new client for our call center in the Fargo area and we are looking to expand once again. We are starting training classes on September October 7th. We are looking for candidates interested in growing with a successful company who have a passion or knowledge for computers.
•Paid, 13 days of classroom training
•Opportunity to make incentives and bonus, as well as differential pay for some shifts
•Overtime Opportunities
•Advancement opportunity – All our Supervisors started as technicians!
•Full Benefits including Medical and Dental and 401K match!!
•Paid Time Off program and vacation time and holiday pay
•Casual dress code. Blue Jeans welcome!!
•Fun Class A Office Space
•Great corporate culture
•Celebrate birthdays and anniversaries
•Team lunches
•Office promos, i.e. We serve ice cream, pizza, and have cookouts, free soda on special occasions!
•Cool break room with TV, Game station, ping pong etc.
•Great break room!!
We are open 24 hours a day/7 days a week providing support 365 days a year. We offer multiple shifts based on company and employee’s needs. Flexibility to work any shift preferred, but not mandatory. Apply today to see current shifts available.
Atos values the individual and strives to deliver an appropriate work-life balance because a motivated and happy person can add untold value to our clients and colleagues around the world.
Salary : $12
