Warranty Operations Assistant

Description

Atosa USA, Inc is a major manufacturer of commercial kitchen equipment, including everything from refrigeration, cooking equipment, to robotic fryers and more. For 10 years we have made a name for ourselves within the industry as a company that leads in innovation, in quality, and great service. Our company has an unyielding commitment to the society in which we operate and offers gratifying careers to self-motivated and talented individuals that can help us grow and set new standards in our field. We are actively recruiting the best and brightest candidates to join our company, and as a young and fast-growing company, we are presently searching for a new member to join our team.

Job Description:

As a Warranty Operations Assistant, your primary objective will be to support the Warranty Service Director in day-to-day administrative and operational tasks while gaining a comprehensive understanding of the warranty department’s service dispatching, technical support, and product knowledge. This role provides an opportunity to learn and grow within the company through hands-on training, collaboration, and mentorship. 

Requirements

Job Description:

As a Warranty Operations Assistant, your primary objective will be to support the Warranty Service Director in day-to-day administrative and operational tasks while gaining a comprehensive understanding of the warranty department’s service dispatching, technical support, and product knowledge. This role provides an opportunity to learn and grow within the company through hands-on training, collaboration, and mentorship. 

Responsibilities: 

· Support the Warranty Service Director by managing administrative tasks, including timesheet handling, meetings coordination, and other routine paperwork.

· Learn the service dispatching and customer technical support processes within the warranty department to develop expertise in both areas.

· Collaborate closely with the Research & Development (R&D) team to stay informed about new product launches and updates, ensuring accurate and up-to-date warranty support.

· Support warranty-related reporting, data entry, and strategic planning initiatives.

· Communicate professionally with customers via phone and email, addressing warranty-related inquiries and escalating issues when necessary.

· Assist in developing and improving department processes to enhance efficiency and customer satisfaction.

· Participate in cross-departmental meetings and training sessions to broaden knowledge of company operations.

· Contribute to creating and implementing action plans to meet targeted departmental goals and deadlines.

Qualifications:

· 1-2 years of administrative or customer service experience preferred.

· Bachelor’s degree in Business Administration, Operations, or a related field is preferred but not required.

· Strong organizational and multitasking skills, with a keen eye for detail.

· Excellent written and verbal communication skills, with a focus on customer service and professionalism.

· Ability to work collaboratively across departments and adapt to new challenges.

· Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and a willingness to learn new software as needed.

· Strong analytical and problem-solving abilities.

· Self-motivated with a desire to learn and grow within the company.

Preferred Skills:

· Proficiency in Mandarin preferred.

· Familiarity with service dispatch or technical support operations is a plus.

· A proactive approach to process improvement and problem resolution.

*This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Salary : $50,000 - $55,000