Help Desk Technician/AV Assistant [17288]

Job Description

Position Title : Help Desk Technician II / AV Assistant

Location : Redstone Arsenal, AL

Clearance : Must be a U.S. Citizen. This position requires a DoD Secret

Clearance

Position Overview :

The Help Desk Technician II / AV Assistant provides engineering and O&M

support for VTC and multimedia systems to ensure resources and services

are operational and available with minimal interruption.

Duties and Responsibilities :

• Monitor VTC network performance and conduct daily system / equipment
• checks to ensure connectivity and effective operation;
• Schedule, coordinate and manage VTC resources, conference rooms,

calendars and bridges; and set‐up, establish and connect secure and

Assist local facilitators with conference room with set‐up VTC and

operations; and provide training and technical assistance in

troubleshooting equipment and connections as required.

VTCs.

and audio / visual systems and equipment.

ensure optimal system performance, availability, serviceability and

recoverability; and report vulnerabilities or deficiencies to

government technical representatives.

recommend solutions; and plan, engineer, design and integrate

approved solutions.

documentation for the integration of new VTC technologies into

existing infrastructure.

technologies / solutions; and provide hardware / software upgrade and

replacement recommendations for end‐of‐life / end‐of-support COTS

products to government technical representatives.

availability and performance.

service level

software.

architecture engineering, installation, configuration baseline and

accreditation drawings, diagrams and documentation.

Abilities :

reactive by nature

concepts, plans, and proposals

Education and Experience Required :

and an IAT II certifications IAW DoD 8570.01-M and BBP 05-PR-M-0002

Cisco Telepresence, Tandberg, Cisco Video, DISA GVS

COVID-19 Vaccinations Requirements

Safer Federal Workforce Task Force, all employees are required to be

fully vaccinated against COVID-19 regardless of the employee’s

location or work arrangement (e.g., telework, remote work, etc.),

subject to such exceptions as required by law. If selected, you will

be required to be vaccinated against COVID-19 and submit

documentation of proof of vaccination by December 8, 2021, or if

selected, by your first day of employment if hired after December

8, 2021. The Company will provide additional information regarding

what information or documentation will be needed and how, in limited

situations, you can request a legally required exception from this

requirement.

Arena Technical Resources, LLC, (ATR) is an Equal Opportunity Employer

EOE) who will provide equal employment opportunity to employees and

applicants for employment without regard to race, ethnicity, religion,

color, sex, pregnancy, national origin, age, veteran status, ancestry,

sexual orientation, gender identity or expression, marital status,

family structure, genetic information, or mental or physical disability.