What are the responsibilities and job description for the Associate Logistics Coordinator position at ATR International?
Job Description
Job Description
We are looking for an Assoc Logistics Coordinator for a very important client.
Responsibilities :
Assist with the processing of in and outbound shipping, communication with couriers, identify and solving issues.
Supports the day-to-day operations of shipments containing clinical trial supplies and samples.
The “Logistics Coordinator – Shipping” ensures a high level of support, service, reliability, and availability to internal departments.
Additional / Specific Job Responsibilities :
Reports to Team Lead Site Services or above
Creates and maintains works instructions, training guides etc. for the shipping team.
Conducts training for new hires and assist in cross-training of colleagues from other subgroups.
Manages and addresses escalations regarding onsite shipping issues
Packs, prepares paperwork for, and monitors outbound shipments of re-supply orders, Inter Company Transfers, material for other departments (IT, HR...) shipped out of PPD GCL
Responsible for monitoring of temperature-controlled supplies stored at PPD GCL.
Responsible for contacting couriers to follow up and arrange pickups of shipments delivered in error at PPD GCL.
Manages urgent requests for pre-printed AWBs for sites.
Monitors stock and manages re-order process for courier-provided shipping material (packaging, labels, pouches...).
Supports the site services logistics coordinators
Coordinate the review and action required on custom reports
o Request
o Review
o Action / Follow Up
Supports the investigation and resolution of Quality Events
o Delayed or missing shipments
o All courier events and failures
The ideal candidate will possess the following qualifications :
Education and Experience
High School diploma or equivalent required and minimum of two years general logistics experience with clinical trials required or equivalent combination of education, training, and experience that provides the individual with the required knowledge, skills, and abilities.
Knowledge, Skills, and Abilities :
- Excellent client and phone service skills
- Knowledge of Good Clinical Practices and laboratory principal's pre-analytical, analytic, and post-analytic influences on specimens and results
- Intermediate level of computer literacy
- Accurate data entry skills
- Superior analytical, interpersonal and time management skills
- Excellent verbal communications and customer service skills in the English language - additional languages are an advantage
- Critical thinking and problem-solving skills to support quality decision making
- Proven negotiation and problem resolution skills
- Maintains confidentiality of client protocols and study data
