IT Desktop Support

This position is responsible for supporting all technical Desktop support and personal computer operations as well as the computer hardware, software, operating systems, data communications, computer operations, including any manufacturing information technology devices, telecommunications, and the cabling setup for individual users and user support concerns.

Essential Functions and Responsibilities:

• Installations and upgrades of systems and/or hardware and software to enhance work performances for users within the facility.( Support/train end-users with software & hardware issues)
• Configure and install communications and PC hardware and software, perform problem diagnosis, and recommend solutions. Processes software updates for systems.
• Responsible for supporting computers, printers, network and badge system to included troubleshoot network problems with corporate IT and the IT Manager
• Interface and support internal customers (production, quality, engineering, etc.)
• Maintain compliance with the ESD procedure and assist others in maintaining compliance.
• Troubleshoot, repair, order, activate and maintain user phones to included billing and utilization analysis
• Troubleshoot, repair, update and maintain Surveillance Cameras
• Responsible for IT Assets/ Inventory, Setting-up new employee Desks (Office), modifying desks
• Set-up Workstations (Office, Production Floor, Warehouse) and Install and Move equipment
• Monitor IT Watchdog-Temp reader
• First tier troubleshoot and support Production Machines (in absence of Facilities)
• Create IT Tickets to escalate issues to second and third level support (Germany)
• Maintain compliance with the ESD procedure and assist others in maintaining compliance.
• Create training Documents/ How to, and proposal Power Points

Qualifications Required/Job Specifications:

• 1-3 years of IT experience
• Has the ability to communicate technical concepts to knowledgeable to non-technical audiences.
• Possess a BA/BS degree in industrial, mechanical or business administration or equivalent experience
• Possess a high level of integrity in handling confidential, sensitive information, and professional courtesy with all internal and external contacts
• Proficient with PC-based HW/SW, including Microsoft Office Suite, including basic to intermediate knowledge of Word, PowerPoint, Excel, Lotus Notes, and other programs used by the facility.
• Possess a strong understanding of Active Directory operations: DC’s, GPO’s, OU’s, DFS
• Possess understanding of basic networking concepts, IP routing, layer 2 switching, VLANs
• Proficient in network operations and systems administration; Windows server, VMWare, Lotus Notes and Microsoft applications
• Familiarity with Linux OS and SAP.