Demo

Sr. Customer Accountant/Policy Administration

Atradius
Cockeysville, MD Full Time
POSTED ON 2/7/2025
AVAILABLE BEFORE 5/5/2025

Job Description

Our US division, Atradius Trade Credit Insurance, Inc. (ATCI) is currently looking for a detail-oriented individual to support policy administration (invoicing) and accounts receivables for our Finance team at our home office in Hunt Valley, MD.

This is not just a traditional Accounts Receivable role; it also requires a strong understanding of policy administration to support invoicing, sales declarations, account reconciliations, and customer queries. The ideal candidate will possess exceptional critical thinking skills to solve complex issues, with a keen attention to detail and the ability to navigate multiple priorities in a fast-paced environment.

This position is eligible for our hybrid policy, allowing fully trained employees to work up to three days a week from home. Only candidates within a commutable distance to Hunt Valley, MD will be considered for this role.

In this position your key responsibilities will be :

  • Monitor customer account details for non or delayed payments and other irregularities.
  • Support collection efforts through emails, phone calls and in coordination with Commercial and Global teams.
  • Research and resolve payment discrepancies.
  • Develop a strong understanding of the policy administration process, to review and ensure accuracy of policy data and compliance with internal guidelines.
  • Build and maintain strong relationships with insureds, brokers and internal stakeholders to facilitate smooth communication and issue resolution.
  • Perform complex account reconciliations and analysis related to customer accounting.
  • Support month-end closing activities, ensuring timely and accurate financial reporting.
  • Provide high-level support to manager in reporting and policy compliance matters.
  • Collaborate cross-functionally to resolve escalated customer and broker inquiries with professionalism and efficiency.
  • Develop and implement process improvements to enhance efficiency and accuracy in invoicing and receivables management.
  • Ensure compliance with internal controls and external audit requirements by maintaining accurate documentation and identify trends, risks and opportunities for process optimization.
  • Assist in the annual external audit process by preparing and providing required financial documentation.

What qualification should you have? The ideal candidate will have the following profile :

  • Bachelor’s degree in Finance, Accounting or a related field.
  • 5 years of progressive experience in Accounts Receivable with a focus on policy administration.
  • Strong analytical and problem-solving skills with a proactive approach to decision-making.
  • Excellent organizational skills and the ability to prioritize tasks effectively in a high-volume environment.
  • Demonstrated ability to manage multiple projects and deadlines simultaneously.
  • Exceptional interpersonal and communication skills, with a strong customer service orientation.
  • High proficiency in Microsoft Office (Excel, Word, PowerPoint); familiarity with Oracle is a plus.
  • Experience in the insurance industry a plus and policy administration is required (strongly recommended?).
  • Ability to think critically and adapt to evolving business needs and priorities.
  • Strong attention to detail and commitment to accuracy in financial reporting.
  • What do we offer?

  • Base salary commensurate with experience
  • Bonus potential
  • Casual dress code
  • Generous leave package including 3 weeks annual vacation accrual, sick time, standard holidays and floating holidays
  • Wellness program
  • Company subsidized Health and Dental care coverage
  • Company paid Vision, Life Insurance / AD&D, Disability plans
  • 401(k) plan with 100% match on up to 6% of salary plus annual profit share contribution
  • Education Assistance plan
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