What are the responsibilities and job description for the Call Center Agent position at Atrium Staffing?
About Atrium :
What you do matters . As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.
Client Overview :
Our client, a leader in the healthcare space, was founded with the goal of demystifying the Medicare enrollment process. Understanding that Medicare can be overwhelming, especially for first-time enrollees, we offer expert guidance, educational resources, and hands-on support to individuals who need assistance in understanding their options and completing their enrollment. Our client is looking for experienced and Call Center Agents to join their team.
Salary / Hourly Rate :
20 / hr - $23 / hr DOE
Position Overview :
Our client is seeking a professional, friendly, and highly motivated Call Center Agent to join our customer service team. As a Call Center Agent, you will be the first point of contact for customers, assisting with inquiries, troubleshooting issues, and providing solutions in a timely and efficient manner. Your primary goal will be to deliver exceptional service, ensuring a positive experience for each customer you interact with.
Responsibilities of the Call Center Agent :
- Responds to inbound / outbound call inquiries.
- Initiates outbound calls to respond to inquiries and to follow-up with previous contacts.
- Responds to all inquiries in a professional, friendly, and timely manner, public-service oriented and understands the needs and works effectively with persons with disabilities.
- Performs support ticket transaction resolution tasks and administrative functions.
- Responsible for creating and maintaining excellent documentation of all calls, questions, complaints and mailed inquiries.
- Excellent attention to detail and ability to manage time effectively in a fast-paced environment.
Required Experience / Skills of the Call Center Agent :
Education Requirements :
Benefits :
Salary : $20 - $23
