What are the responsibilities and job description for the Customer Service Representative position at Atrium Staffing?
About Atrium :
What you do matters . As a people-centric organization, we foster an environment of collaboration, high-performance and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.
Client Overview :
Our client is a leading provider in the banking industry, committed to delivering exceptional service and innovative solutions to their clients. Their team is dedicated to maintaining the highest standards of customer satisfaction and are looking for passionate Customer Service Representatives to join them in this mission.
Salary / Hourly Rate :
18 / hr
Position Overview :
Our client is seeking a highly motivated Customer Service Representative with preferred experience in banking or insurance. The ideal Customer Service Representative candidate will have a strong background in customer service and an understanding of the financial services industry. This role involves interacting with customers to address their inquiries, resolve issues, and provide information about our products and services.
Responsibilities of the Customer Service Representative :
- Provide exceptional customer service through phone, email, and in-person interactions
- Assist customers with inquiries related to banking or insurance products and services
- Resolve customer complaints and issues efficiently and professionally
- Maintain up-to-date knowledge of company policies, products, and services
- Process transactions and maintain accurate records of customer interactions
- Collaborate with team members to improve customer satisfaction and operational efficiency
- Identify and escalate complex issues to the appropriate department or supervisor
- Participate in training sessions to stay current with industry trends and company updates
Qualifications for the Customer Service Representative :
Education Requirements :
Benefits :
Salary : $18
