What are the responsibilities and job description for the Customer Service position at Atrium: Staffing?
About Atrium :
What you do matters . As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.
Client Overview :
Our client is a prestigious institution renowned for its commitment to academic excellence, innovative research, and vibrant campus life. Their diverse student body, thrives in an inclusive environment that fosters intellectual growth and community engagement. They are looking to add a Customer Service Representative to their team.
Salary / Hourly Rate :
27.50 / hr
Position Overview :
The Customer Service Representative will be responsible for providing excellent customer service. This includes handling inquiries, resolving complaints, processing orders, and providing information. The ideal candidate will have strong communication skills, a positive attitude, and the ability to work in a fast-paced environment.
Responsibilities of the Customer Service Representative :
- Respond to Customer Inquiries : Handle incoming calls, emails, and chat messages from customers in a professional and timely manner.
- Resolve Customer Complaints : Address customer complaints and issues, providing appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Process Orders : Take orders over the phone or online, enter orders into the system, and ensure accurate and timely processing.
- Provide Product Information : Offer detailed information about products and services, including pricing, availability, and features.
- Maintain Customer Records : Update and maintain customer records in the database, ensuring accuracy and confidentiality.
- Follow Company Policies : Adhere to company policies and procedures, ensuring compliance with all relevant regulations and standards.
- Continuous Improvement : Participate in training and development opportunities to improve product knowledge and customer service skills.
Required Experience / Skills for the Customer Service Representative :
Preferred Experience / Skills for Customer Service Representative :
Excellent verbal and written communication skills.
Positive attitude and a team player.
Education Requirements :
Benefits :
Salary : $28
