What are the responsibilities and job description for the IT Service Desk Analyst position at Atrium Staffing?
About Atrium :
What you do matters . As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.
Client Overview :
Our client is a consumer goods company located in NJ. They are currently looking to add an IT Service Desk Analys t to their team.
Salary / Hourly Rate :
26 / hr - $28 / hr
Position Overview :
This IT Service Desk Analyst is covering a leave of absence and will be onsite full-time in Neptune City, NJ. The ideal candidate for the IT Service Desk Analyst must have excellent communication skills, enjoy and work well in a team environment, and like helping people.
Responsibilities of the IT Service Desk Analyst :
- Provide Level 1 & 2 Service Desk / Desktop Enterprise Support for all client IT technology.
- Answer inbound phone calls, correctly document the calls in the ticket management system, gather additional information, and route calls to other teams when they cannot resolve the issue.
- Continual monitoring of the Service Desk queues in the ticket management system.
- Provide local and remote technical support including, but not limited to password resets and unlock accounts and remote user support.
- Install, image, build, and configure software and hardware including computers, mobile, and printers.
- Computer software application installation and deployment.
- Local computer inventory management and secure hardware storage.
- Walkup, Onsite, Phone, and e-mail technical support.
- Diagnose and resolve hardware, mobile device, telecom, systems software, and network problems.
- Video Conferencing, WebEx, Teams, Wi-Fi, and Boardroom VIP onsite meeting tech support.
- Network Printer and Copier support and Vendor escalation.
- Security Camera system initial support and Vendor escalation.
- Investigate root cause and Problem Resolution as needed.
- Timely and professional support for company VIPs, C-level Executives, and their support staff.
- Update and communicate technical service policies, manuals, and documentation for products or services supported by the Service Desk as needed.
- Coordinate customer and support issues to ensure timely distribution of knowledge and productivity and positive impact on customer satisfaction.
Qualifications for the IT Service Desk Analyst :
Education Requirements :
Benefits :
Salary : $26 - $28
