What are the responsibilities and job description for the Technical Call Center Specialist position at Atrium Staffing?
Our client is a global company in the health and wellness space seeking a Technical Call Center Specialist to play a pivotal role in driving the success of the company’s customer service operations.
Salary / Hourly Rate :
Position Overview :
Our client is seeking a proactive, results-oriented Technical Call Center Specialist who will be responsible for managing, recording, and addressing customer inquiries, technical issues, and complaints, always aiming to achieve the highest level of customer satisfaction through your expertise. In this role, you will play an essential part in providing top-tier service.
Responsibilities of the Technical Call Center Specialist :
- Ensure prompt and complete resolution of customer issues, received via phone or email, by coordinating part-deliveries or arranging on-site visits by technical engineers.
- Process support requests from customers and initiate necessary part orders through the back office.
- Deliver exceptional customer satisfaction through high standards of technical assistance, balancing cost-effectiveness, service quality, and response speed.
- Collect and manage market product data to improve overall service quality.
- Gather feedback related to products and services for continuous improvement.
- Actively assist in reducing support costs by collaborating with CATs.
- Accurately document and manage incoming cases related to technical issues, inquiries, and complaints.
- Serve as the first point of contact for troubleshooting and escalating issues when necessary to meet customer service level agreements.
- Work closely with service teams to ensure issues are resolved quickly.
- Maintain accuracy in all records within internal systems.
Required Experience / Skills for the Technical Call Center Specialist :
Education Requirements :
Benefits :
Salary : $70,000
