What are the responsibilities and job description for the Customer Support Administrator position at Atronic?
Position Summary:
We are seeking a dedicated and detail-oriented Customer Support Administrator to join our team. The ideal candidate will provide exceptional support to our customers by addressing their inquiries, resolving disputes, and ensuring smooth transactions. This role is key to maintaining our commitment to excellent customer service and efficient operations.
Key Responsibilities:
We are seeking a dedicated and detail-oriented Customer Support Administrator to join our team. The ideal candidate will provide exceptional support to our customers by addressing their inquiries, resolving disputes, and ensuring smooth transactions. This role is key to maintaining our commitment to excellent customer service and efficient operations.
Key Responsibilities:
- Answer Incoming Phone Calls: Serve as the first point of contact for customers, providing professional and friendly assistance.
- Handle Invoice Disputes: Investigate and resolve billing issues to ensure customer satisfaction.
- Take Customer Payments: Process payments accurately and securely, maintaining compliance with company and industry standards.
- Update Credit Card Information: Manage customer account updates, including secure and accurate credit card information changes.
- Perform Cancellations: Handle service cancellations with sensitivity, ensuring compliance with company policies and maintaining customer goodwill.
- Convert Contracts: Facilitate the conversion of contracts as needed, ensuring accuracy and compliance with company procedures.
- Take Sales Leads: Identify and document sales opportunities, forwarding leads to the appropriate team.
- Collections: Assist in collecting outstanding balances while maintaining a professional and empathetic approach.
- Data Entry: Accurately input and maintain customer information and transaction details in company databases.
Qualifications:
- High school diploma or equivalent; college degree preferred.
- Proven experience in customer service or related roles.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficient in data entry and familiar with customer relationship management (CRM) systems.
- Ability to handle sensitive information with confidentiality and professionalism.
- Preferred Skills:
- Experience in handling disputes or collections.
- Familiarity with sales processes and lead generation.
- Strong organizational and multitasking abilities.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and supportive work environment.
