What are the responsibilities and job description for the Field Service Technician (Mechanical) position at ATS Automation Tooling Systems Inc.?
Do you enjoy troubleshooting and repairing mechanical and electrical equipment?
Do you take customer service seriously?
Are you proficient with Microsoft Office suite?
Do you work well under pressure?
ATS Life Sciences Chicago is a fast paced, exciting and progressive company experiencing incredible growth! We are currently looking for reliable, ambitious and hardworking employees to join our team. As a company, we pride ourselves on building a culture that values employees and promotes innovation, diversity, excellence in communication and commitment to personal/professional growth. Join our team and you will find we advocate a healthy working environment and opportunities to experience the rewards of contributing to a proactive and competent team.
An ATS Field Service Technician will troubleshoot, repair, and maintain mechanical and electrical equipment at the customer’s facility. Professionally represent ATS while interfacing with our valued customers. Meet or exceed customer’s quality and service expectations.
Troubleshooting & repairing mechanical and electrical equipment:
- Interpret/read schematics and mechanical drawings, manufacturer guidelines, reference manuals and assembly systems instruction guides
- Wire electrical components on machinery
- Resolve service requirements over the phone if possible
- Work with suppliers to resolve technical issues at customer sites
- Have machine builder/tool maker experience working with automation or manufacturing equipment
- Onsite field service experience working on capital/manufacturing equipment
Customer Service:
- Exceptional communication and customer service skills
- Meet or exceed customer expectations in an efficient manner
- Make follow-up calls with the customer to verify problem(s) have been resolved
- Follow customer’s plant and safety regulations while at their facility
Qualifications:
- A high school diploma or GED
- Electrician license or certification a plus
- Three (3) to six (6) years of experience in a hands-on mechanical/electrical environment
- Must be familiar with & able to use hand tools, voltage/pressure meters, measuring gauges and devices
- Must possess a valid passport (or be able to obtain one)
- Domestic and international travel up to 75%
- Must have a valid driver’s license.
- Must have experience and be proficient with Microsoft Office suite.
We are an equal employment employer. All applicants considered are subject to a pre-employment screening.
We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.
Job Type: Full-time
Pay: $36.00 - $42.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
Experience:
- Programmable logic controllers: 3 years (Required)
- Mechanical knowledge: 3 years (Required)
Willingness to travel:
- 75% (Required)
Work Location: On the road
Salary : $36 - $42
