What are the responsibilities and job description for the Director, Technical Consulting Services & Sales position at ATS Automation?

OVERVIEW

This position will be remote. Prefer candidates in the East or Central time zones. Travel would be about 15% to 20% in North America with some international travel required.

ATS’ Reliability Center of Excellence (RE COE) is a change-leading team that drives the delivery of high value asset management and reliability engineering services to our customers worldwide. The organization is a dynamic, fast-growing business, offering an exciting opportunity for a highly motivated individual to lead overall sales efforts in an area that is critical to the success of ATS Global Services.

The Director, Consulting Service & Sales will lead the strategic direction, execution and sales of technical engineering consulting service sales initiatives to expand our reliability and asset management technical consulting services across a range of manufacturing sectors. This role is responsible for driving revenue growth and developing strong relationships with key clients and stakeholders.

RESPONSIBILITIES

Strategic Leadership :

Develop and implement comprehensive sales strategies and processes to achieve revenue and growth targets.

Understand, interpret, and rapidly respond to market changes by adjusting strategies and priorities in a fast transformative environment.

Collaborate with executive leadership to align sales objectives with the company's overall business strategy.

Sales Management :

Establish and monitor key performance indicators (KPIs) to ensure the team meets or exceeds sales targets.

Assess and provide a recommendation for the organizational structure of the asset management & reliability sales group.

Build sales team to align and scale with strategic growth objectives of the business

Oversee the recruitment, training, and development of future team members.

Ability to be hands on with sales process and functions.

Penetrate key accounts and new logos.

Manage client experience at the enterprise level.

Ability to data mine in Salesforce for leads.

Develop a sales funnel and sales process from scratch.

Industry experience relating to engineering / technical consulting services.

Client Relationship Management :

Build and maintain strong, long-lasting relationships with key stakeholders and decision-makers within client organizations.

Ability to engage in consultative selling, understanding the client's needs, and providing both standard and tailored solutions that address their specific reliability and asset management challenges.

Communicate complex technical concepts in a clear and compelling manner. Ability to present data driven insights and use data analytics to demonstrate the ROI of reliability engineering solutions in sales pitches and proposals.

Negotiate and close high-value contracts, ensuring customer satisfaction and loyalty.

Market Analysis and Reporting :

Conduct market research to stay informed about industry trends, competitive landscape, and emerging opportunities.

Research, monitor and evaluate sales patterns, suggesting adjustments to business or commercial strategy as required.

Prepare and present regular sales forecasts, performance reports, and strategic plans to the executive team.

Utilize CRM systems to manage sales pipeline and track progress.

Collaboration and Innovation :

Work closely with internal departments such as product development, marketing, and customer service to ensure a cohesive approach to client solutions.

Work closely with Operations Managers to remain current with customer needs and evolving project requirements.

Strategic participation in key account Project Status updates.

Drive innovation by identifying new value-add solutions and services that meet market demands.

Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct.

QUALIFICATIONS

A post-secondary diploma or degree in business / economics, engineering, or comparable technical field of study.

CMRP or similar Reliability / Asset Management Certification.

Demonstrated track record of developing and effectively implementing technical or consulting sales strategies, business plans, forecasts, and budgets, and driving sales results above market growth in an After Services environment.

Proven experience in managing, building, mentoring, motivating and leading high-performing teams and attracting and retaining top talent.

Sales experience within enterprise, global organizations coupled with proven experience in developing transformative and effective sales processes and strategies.

Strong verbal and written communication skills with ability to effectively convey the value proposition of asset management and reliability engineering services.

Financial acumen; especially related to margin improvement levers and cash generation.

Proficient in the technical aspects of asset management and reliability engineering including Failure Mode & Effects Analysis (FMEA), Root Cause Analysis (RCA), maintenance strategies, and others.

Familiarity with manufacturing processes and the specific reliability challenges faced by the automation industry.

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Director, Technical Consulting Services & Sales

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