What are the responsibilities and job description for the Lead Service Technician position at ATS Companies?
JOB SUMMARY:
The Lead Security Service Technician will lead projects, execute service calls, train customers, train technicians, program systems, and assist with customer phone support. Assure that projects are properly staffed and communicate consistently with the General Contractor or POC. Lead Tech should exhibit a high level of device troubleshooting and installation knowledge in access control, video security, alarm installation and related technologies. This position will be required to support the service department by taking 24hr on-call for service as needed. On-call is typically once a month for 7 days.
This is a non-exempt position.
DUTIES AND RESPONSIBILITIES:
- Perform Service Support Program duties
- Execute and lead quoted service projects
- Troubleshoot access control, intrusion, intercom, and video systems.
- Replace failed components, as necessary
- Communications with Supervisor, Service Coordinator, Account Manager, and Customer
- Perform initial programming on systems (i.e., Lenel, Bosch, Avigilon)
- Plan and organize acceptance of Certificate of Completion by customers, ensuring system functionality and customer satisfaction, by reviewing the drawings and scope of work as well as the sequence of operation.
- Ensuring that all assigned installation projects are managed properly in accordance with ATS’s policies and procedures, are timely completed, and are completed in accordance with budget.
SKILLS AND ABILITIES:
- Experience with Access Systems, IP based Cameras, IP based Intercoms, Intrusion Systems, and hardware installation
- Strong troubleshooting skills
- Knowledge with LAN, WAN, Switches, Relay Logic, and/or NVR Systems
- Computer hardware and software skills. (Microsoft Word, Excel, hard drives, etc.)
- Ability to be a leader and work independently
- Strong communication and interactive skills
- Must have a valid Driver’s License and be insurable on Company’s policy.
- Travel up to 30%
CREDENTIALS AND EXPERIENCE:
- AA degree in applied technology or 5-10 years’ experience in the industry
- Training Certifications (i.e., manufacturers or safety)
- Equivalent combination of education and experience
- Computer programming experience
- Troubleshooting experience
- BISCI certification or equivalent is a plus.
