Client Outreach and Enrollment Specialist

Client Outreach and Enrollment Specialist

**This is an onsite position in our office located in Lakewood, NJ**

Work Hours - 10am-6pm

POSITION SUMMARY: The Client Outreach and Enrollment Specialist is responsible for managing the admissions flow process for all assigned/incoming referrals including calls, verification of benefits, client documentation, payer considerations, coordination with clinical and scheduling teams and intake meetings. The Client Outreach and Enrollment Specialist representants Attain ABA to our clients and must maintain a stellar level of professionalism, customer service and empathy in all client communications.

DUTIES AND RESPONSIBILITIES:

· All tasks of the admissions flow process to ensure maximum number of referrals moved to actual client phase. Responsibilities include:

o Handling initial referral call volume.

o Coordinating with scheduling team to ensure timely and accurate staffing matches

o Coordinate with clinical team on care needs

o Arrange for single case agreements

o Obtaining and reviewing insurance verification of benefits

o Scheduling and overseeing timeline of evaluation/written order process

o Identifying payer specific needs

o Handle patient payment arrangements

· Ensuring constant follow up with all assigned clients, both active and pipeline and following company guidelines for frequency of follow up and documenting communications.

· Maintain positive relationships with all key referral sources including network care managers, relevant practitioners and professional organizations.

• Markets program by providing informational brochures; Company pitch and information; answering questions.

· Ensure all conversations and documentation is stored and tracked electronically. Maintain relevant trackers and files.

· Constant communication with supervisor to report on status, KPIs, coordinate patients care. Ensure utmost client satisfaction and coordinate with other teams to troubleshoot/problem solve as needed.

· Work to achieve smoothest, fastest turnaround time for referral pipeline.

· Coordinate with compliance team on insurance compliance areas and other relevant regulatory compliance.

· Responsible for gathering and documenting task related summaries and statistics and reporting to appropriate management team. Management team to provide guidance on key ongoing and periodic reportable.

EDUCATION/EXPERIENCE/SKILLS REQUIREMENTS:

· High school Diploma

· Self-starter personality, ability to work in a metrics driven, fast paced environment.

· Strong organization, coordination, multi-tasking skills required.

· Must possess excellent communication skills

· Maintain a positive, open, and objective attitude towards others. Team player

· Demonstrated basic experience with Microsoft Office applications, including Word, Excel, and Outlook.

Attain ABA is a fast paced and rapidly growing nationwide ABA company with a primary focus on helping individuals reach their highest potential through high quality ABA Therapy. Our team works together from the corporate CEO to the local therapist to accomplish the goal of helping one individual at a time! We are looking for a professional, energetic, talented, and driven workers to join our team to provide outstanding ABA services.

The Equal Employment Opportunity Policy of Attain ABA is to provide a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.

#hirecompassionate

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Sales: 1 year (Preferred)

Ability to Commute:

• Lakewood, NJ (Required)

Work Location: In person

Salary : $55,000