What are the responsibilities and job description for the Senior Call Center Manager position at Attic Projects?
Job Description
Job Description
Attic Projects ranks #117 among the Top 500 Specialty Construction Firms and #98 out of Top 200 Home Improvement Companies in the U.S. for 2024!
Why Choose Attic Projects?
At Attic Projects, we are setting new standards in our industry, experiencing rapid growth in the greater Los Angeles, San Diego, and Seattle areas. As we continue to expand, we prioritize teamwork, efficiency, and exceptional customer service. Our Senior Call Center Manager will play a vital role toward advancing our call center operations, ensuring a seamless customer experience, and driving performance excellence.
With opportunities to develop and implement strategic initiatives, optimize workflows, and mentor a high-performing team, we offer a dynamic environment where the Senior Call Center Manager can enhance their leadership skills, innovate processes, and make a meaningful impact on our company's success.
Role and Responsibilities :
Role : Reporting to the CEO and working with the Assistant Manager, the Call Center Manager represents the primary point of contact for all client-facing correspondence. In coordination with the executive team, the Call Center Manager ensures accurate entry of sensitive client information and monitors all call activity to identify and redirect qualified leads to the sales team.
Responsibilities :
- Oversees all call center correspondence and operations.
- Monitors call center performance, tracking team productivity and operator efficiency.
- Identifies / addresses issues concerning lead opportunities with Branch / Sales Managers.
- Ensures the call center is always operational during business hours.
- Verifies call center time cards and manages Paid Time Off (PTO) requests.
- Assign operators to no-response leads and leads requiring follow-up.
- Manages the Voiceover Internet Protocol Software.
- Records all leads and respective sources, prioritizing by date of inquiry.
- Verifies completion of follow-up leads, advising operators when required.
- Responsible for initial and ongoing training of call center associates.
- Maintains accurate records for all inbound calls, conversation time, and total qualified leads
Perks and Benefits :
Qualifications :
Interview Process :
Details :
Job Type : Full-time, On-site, not remote
Work schedule : Monday to Friday, Weekend if needed
Salary Range : $95k to $110k
Pay Structure : Salary
Elevate your career with Attic Projects, where opportunities soar, success reflects!
Applying for this position does not require you to meet every single expectation listed. At Attic Projects, we recognize that embracing diverse perspectives is crucial for fostering innovation and achieving success. Therefore, we are dedicated to creating a team that encompasses a wide range of backgrounds, experiences, and skills.
Attic Projects is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Salary : $95,000 - $110,000
