What are the responsibilities and job description for the Parts Counter Customer Service position at Attica Motorsports?
About Attica Motorsports : Attica Motorsports is Midwest’s highest volume off-road vehicle dealership! We are family-owned and operated and conveniently located in Attica, IN. Attica Motorsports strives to provide the best sales, service & parts customer experience applying the principles of family values and business morals.
Job Summary : The Parts Counter Customer Service representative assists customers with selecting and purchasing off-road vehicle parts and accessories. This role involves providing exceptional customer service, maintaining inventory records, and ensuring a well-organized parts counter area. The ideal candidate truly enjoys helping and guiding customers and isn’t satisfied with providing mediocre service- they strive for excellence!
Job Responsibilities :
- Greet customers with a warm welcome and answer questions about parts and accessories.
- Answer phones and address customer needs in a friendly and professional manner.
- Assist customers in selecting the correct parts for their off-road vehicles.
- Process sales transactions and create retail invoices accurately and efficiently.
- Builds the sale with the customer with the appropriate suggestions.
- Handle special orders and coordinate with suppliers.
- Review POs and order daily.
- Look up and / or order Service RO parts.
- Supply Service Technicians with parts as required.
- Perform shipping and receiving duties as needed.
- Assist the Sales Department with accessory parts on new units
- Execute parts returns to the manufacturer or aftermarket promptly.
- Process parts warranty claims from counter tickets.
- Perform periodic inventory counts.
- Organize and keep inventory in order.
- Follow up on shortages and expedite issues by reporting to the manager.
- Assist with preparing and maintaining merchandise displays.
- Keep the parts counter area clean and organized.
- Provide support to other departments as needed.
- Perform other miscellaneous tasks as needed.
Job Requirements :
Skills :
Attica Motorsports is the largest off road vehicle dealership in the Midwest! There isn't a friendlier or more knowledgeable staff than ours. We're happy to help customers find either the perfect recreational vehicle or the parts they've been looking for. We are family-owned and operated and conveniently located in Attica, IN. Attica Motorsports provides customers with the latest and best in power sports products to make outdoor living more enjoyable. Founded not only on excellent customer service but also on the principles of family values and business morals, Attica Motorsports is the clear choice for customer satisfaction.
