What are the responsibilities and job description for the Floor Supervisor position at Attico?
The Floor Manager plays a vital role in ensuring the smooth operation of our restaurant and cocktail bar, providing exceptional service to guests while managing the front-of-house team. This position requires strong leadership skills, a passion for hospitality, and a keen understanding of the food and beverage industry.
Key Responsibilities
Key Responsibilities
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Team Leadership and Management
- Supervise and coordinate the activities of front-of-house staff, including servers, bartenders, and hosts.
- Conduct regular training sessions to ensure staff are knowledgeable about the menu, cocktail preparation, and service standards.
- Foster a positive work environment that encourages teamwork and high performance.
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Guest Experience
- Ensure all guests receive a warm welcome and exceptional service throughout their visit.
- Address guest inquiries, concerns, and complaints promptly and professionally.
- Monitor dining and bar areas to ensure cleanliness, ambiance, and overall guest satisfaction.
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Operational Oversight
- Assist in managing daily operations, including opening and closing procedures.
- Collaborate with the kitchen and bar teams to ensure timely service and quality of food and beverages.
- Monitor inventory levels and assist in ordering supplies when necessary.
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Financial Management
- Assist in achieving financial targets by monitoring labor costs, beverage costs, and overall profitability.
- Prepare and maintain daily cash reports, ensuring accurate cash handling and deposits.
- Implement and enforce policies related to pricing and promotions.
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Health and Safety Compliance
- Ensure compliance with health and safety regulations, including food safety and alcohol service laws.
- Conduct regular inspections of the dining area and bar for cleanliness and organization.
- Train staff on safety protocols and emergency procedures.
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Event Planning and Execution
- Assist in planning and executing special events, promotions, and themed nights to attract guests.
- Collaborate with marketing teams to promote events through social media and other channels.
- Education: High school diploma or equivalent; degree in hospitality management or related field preferred.
- Experience: Minimum of [X years] in a supervisory role within a restaurant or bar environment.
- Skills:
- Strong leadership and interpersonal skills.
- Excellent communication and problem-solving abilities.
- Proficiency in point-of-sale (POS) systems and reservation software.
- Knowledge of cocktails, wines, and food pairings.
- Hours: Must be flexible to work evenings, weekends, and holidays as required.
- Environment: Fast-paced, high-energy restaurant and bar setting.
- Opportunities for professional development and career advancement.
- Employee discounts on food and beverages.
