Senior Account Specialist, Customer Excellence

Senior Account Specialist, Customer Excellence: Atticus

About Us

While the chemistry isn't unique, the Atticus experience is. Atticus is a demand-driven manufacturer of battle-tested chemistries, established in 2014 and built from the ground up with a clear purpose to Enhance Daily Life. Through our Agriculture and EcoCore portfolios, our team is committed to helping you maximize your input requirements with dependable solutions. As an independent company, we make decisions at your speed, executing each step with discipline to turn strategy into results you can trust. This focus allows us to consistently deliver on our value proposition: Relevant. Simple. Reliable. For more information, visit AtticusLLC.com.

What you will do in this role

In this Operations driven role, you will be responsible for managing the customer relationship through stellar order management and operational excellence. With ownership of the entire order to bill process, you will ensure that all customers receive an experience that is best-in-class. As the key internal liaison between Atticus and our customers, this role will work across functional areas to ensure that all order to cash processes are executed seamlessly.   You will be responsible for driving alignment on customer requirements and fostering process improvements to continually improve the customer experience.  The Senior Account Specialist will report to the Senior Director, Customer Excellence. 

Responsibilities  

• Develop and maintain strong internal and external customer relationships through constant interaction with key contacts and assessment of customer requirements
• Ensure that the order process is executed accurately with timely acknowledgment of order receipt and entry into the ERP system, analysis of available-to-promise via current inventory or production metrics, expedited order delivery management, real-time order shipment tracking and status communications and timely customer invoicing
• Facilitate issue resolution and contingency planning with Inventory Planning teams when there is an anticipated product shortage or change in customer product requirements
• Proactively coordinate logistics with public warehouses and manufacturing sites which includes coordinating daily shipping needs with logistics provider and managing bill of ladings and shipment releases
• Effectively implement pricing and programs to ensure accurate execution of transactions and proper communication with our customers
• Ensure compliance to all audit demands including adherence to state regulatory label requirements and adherence to master data integrity
• Deliver prompt resolution for all customer issues by working with appropriate departments to identify root cause and implementation of corrective and preventative actions including inventory reconciliations, processing of returns and credit and debit adjustments.
• Actively participate in efforts with commercial, operations, and finance by continually providing customer feedback to enable Atticus to meet both the customer’s and business’ needs
• Provide guidance to Account Specialists as needed and promote team cohesion and unity

Required Skills/Qualifications 

• Minimum of 5 years of experience with order management and customer account support required. Supply chain background preferred
• Strong analytical ability and communication skills
• Excellent organization, project management, time management and prioritization skills
• Exceptional customer quality and service orientation, attention to detail, organization, drive and follow through
• Proficiency with Microsoft Office products and ERP systems
• Must be eligible to work in the U.S. without sponsorship

Why Atticus?

Atticus is committed to the success of our industry and our team. Our involvement in key task forces and support for organizations shaping tomorrow’s leaders reflect our dedication to responsible stewardship, safe product use, and advancing the Agriculture and EcoCore markets.

Through our employee experience, ‘Atticus Freedom,’ we prioritize providing the right tools, unwavering support, and an environment where our culture is woven into every interaction. By investing in each person’s skills, leadership development, health, and well-being, we build a stronger, unified team of diverse, talented professionals driven by shared values—together as ‘One Atticus.’ 

Atticus, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

Atticus LLC participates in E-Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee’s Form I-9 to confirm work authorization. Please note that we do not use this information to pre-screen job applicants.

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Notice of E-Verify Participation

Right to Work Poster

Recruiting Agencies, Please Note:

Atticus, LLC will not accept unsolicited assistance from recruiting/search agencies for this employment opportunity. Please, no phone calls or emails. All resumes submitted by recruiting or search agencies to any employee at Atticus, LLC via email, the Internet or in any form and/or method without a valid written search/recruitment agreement in place for this position will be deemed the sole property of Atticus, LLC. No fee will be paid in the event the candidate is hired by Atticus, LLC as a result of the referral or through other means.