What are the responsibilities and job description for the Account Manager (Remote) position at ATTOM Data Solutions?
About us
As the leading authority in comprehensive real estate data, ATTOM Data Solutions provides customers a one-stop destination to make better-informed real estate and economical decisions. Recognized nationwide as a trusted industry partner, ATTOM delivers various data products that ensure the accuracy, support, and flexibility required to get the information businesses and individuals need to achieve maximum results.
ATTOM is a fully remote company, with employees located throughout the United States.
Currently, we can only accept applicants located in the following states: Arizona, California, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Kansas, Kentucky, Nevada, New York, North Carolina, Ohio, Tennessee, Texas, Virginia, and Washington.
About the Role
As an Account Manager (AM) at Attom Data Solutions you are part of an Account Management team that is responsible and accountable for retaining and expanding Attom’s customers. AMs own renewals and expansion for these customers. Our customers rely on Attom Data Solutions and services to provide critical data for their businesses. AMs partner with customers to get value out of the product, and to identify new ways in which Attom Data Solutions can drive more value for their business.
What you will do
As the leading authority in comprehensive real estate data, ATTOM Data Solutions provides customers a one-stop destination to make better-informed real estate and economical decisions. Recognized nationwide as a trusted industry partner, ATTOM delivers various data products that ensure the accuracy, support, and flexibility required to get the information businesses and individuals need to achieve maximum results.
ATTOM is a fully remote company, with employees located throughout the United States.
Currently, we can only accept applicants located in the following states: Arizona, California, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Kansas, Kentucky, Nevada, New York, North Carolina, Ohio, Tennessee, Texas, Virginia, and Washington.
About the Role
As an Account Manager (AM) at Attom Data Solutions you are part of an Account Management team that is responsible and accountable for retaining and expanding Attom’s customers. AMs own renewals and expansion for these customers. Our customers rely on Attom Data Solutions and services to provide critical data for their businesses. AMs partner with customers to get value out of the product, and to identify new ways in which Attom Data Solutions can drive more value for their business.
What you will do
- Manage Attom’s customers, providing strategic and tactical guidance to set and achieve measurable outcomes through strategic partnership and through scaled approaches.
- Providing onboarding for your customers to ensure customers quickly and efficiently get value out of the product.
- Deploy discovery skills to identify expansion and upsell opportunities, and own the expansion process and negotiation to closure.
- Partner with customers and internal teams to deliver predictable outcomes and experiences.
- Assess risk factors with accounts, and accurately forecast retention and expansion pipeline in your book.
- Develop shared outcomes and strategies with customers that integrate Attom into their business.
- Proactively monitor customer health in your account, and develop mutual action plans and timelines with key stakeholders, from executives to day to day contacts.
- Be the voice of the customer internally and partner with internal teams to ensure customer needs are being met; coordinating with technical support, sales, marketing, finance, and product teams.
- Bring creative ideas and solutions to the team on how to improve the customer experience.
- Build technical expertise on the Attom platform, and be able to understand the data sets at a deeper level to deliver best practices and consultative services for your customers.
- Bachelor’s Degree in business administration, marketing, communications or related field
- 3-5 years of experience in consulting, customer success, account management, or another client facing role
- Experience working with C-Suite and executive level stakeholders of customers
- Experience in the creation and execution of business reviews and customer success plans with proven track record of positive results
- Passionate about providing an exemplary customer experience and building lasting relationships
- Demonstrated understanding and application of effective service and selling strategies
- Exceptional organizational and communication skills – both verbal and written
- Technical expertise, ability, and appetite to acquire knowledge of new products
- Desire to serve as the voice of the customer and collect feedback to drive continuous improvement across all Attom functional areas
- Demonstrated ability to deal with rapid change and be a strong team player
- Pay range $60,000 - 70,000 plus commission (Final salary offered may vary depending on your location, job-related skills, knowledge, and experience)
- Flexible work schedule
- Flexible time off policy
- Medical, dental, and vision insurance
- Life and disability insurance
- Employer-paid benefits
- Employer-sponsored EAP (Employee Assistance Program)
- Traditional 401(k) and Roth retirement plans with discretionary company match
- Pet insurance
- Employee referral bonus
- Co-working/office membership through Regus
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Salary : $60,000 - $70,000