What are the responsibilities and job description for the Installation Support Specialist position at Attune (formerly Senseware)?
INSTALLATION SUPPORT SPECIALIST
Attune is a full-stack Internet-of-Things (IoT) solution that comprises hardware, software and cloud data. Our out-of-the-box smart building solution provides a simple way to integrate, monitor and control building management systems in real time. The company is investor-backed and is based in Vienna, VA.
THE ROLE
We are looking for an Installation Support Specialist who will:
You will love this job if you are:
Attune is an equal opportunity employer and does
not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.
Attune is a full-stack Internet-of-Things (IoT) solution that comprises hardware, software and cloud data. Our out-of-the-box smart building solution provides a simple way to integrate, monitor and control building management systems in real time. The company is investor-backed and is based in Vienna, VA.
THE ROLE
We are looking for an Installation Support Specialist who will:
- Travel to installation sites to install new Attune equipment.
- Conduct maintenance and repair work at installation sites.
- Provide installation feedback and proactive maintenance reviews.
- Act as an advisor on installations and work with the team to address potential points of failure.
- Work with Electricians or other contractors as needed on installation jobs.
- Provide world class customer support in conjunction with the customer success team.
- Assist fulfilment team to build custom hardware kits at the company HQ.
You will love this job if you are:
- An expert multi-tasker who is a quick learner and can get hands-on with Attune hardware and software.
- Able to organize and prioritize tasks while keeping a clear view on the big picture.
- A team player who collaborates cross-functionally but can execute autonomously.
- A natural documenter who loves writing clear, easy-to-follow, and well-annotated help articles - so you can respond faster the next time
- Someone who wants to continue to advance your education in customer product support and our product
- 2 years of engineering and hands on technical troubleshooting experience
- Firm grasp of IoT technologies and commercial building systems
- Experience collaborating on a cross-functional team
Attune is an equal opportunity employer and does
not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.
