Customer Service Representative - Tire Industry

We are seeking a passionate and customer-oriented individual to join our team as a Customer Support Associate. The ideal candidate will not only excel in providing exceptional service and support but also possess a strong interest in the automotive industry. Mechanically inclined individuals and car enthusiasts are especially encouraged to apply, as this role involves assisting customers with technical product information and understanding their automotive needs.

· Answer incoming calls and emails, fulfilling the inquiry or directing to the appropriate person.

· Order entry and processing in QuickBooks

· Coordinate outbound shipments with warehouse and logistics providers

· Monitor and track deliveries of customer shipments

· Create shipping labels with appropriate carriers

· Freight Quotes

· Creating invoices in QuickBooks

· Sales Order verifications

· Creating of customer master file

· Apply payments to invoices in QuickBooks

· Customer communication

· Issue RMA-Return Merchandise Authorization

· Support outside sales team to build positive relationships with customers

· Ability to describe product features and specifications

· Cross selling alternate products where appropriate.

· Comfortable with making outbound sales calls.

· Assist in reports preparation.

· Must be strongly proficient in Microsoft Office, especially Excel

· Ability to manage a multi-line phone system.

· Build rapport with clients

· Independent ability to prioritize and multitask

· Strong written and verbal communication skills

· Comfortable working with a variety of individuals, with a positive and professional attitude

· Credit memo creation

· Return credit review

· Perform other assigned tasks and duties necessary to support the Company.

Qualifications

• Detail Oriented, responsible, dependable, team player
• Professional level communication with both internal and external partners
• Is eager and quick to learn new skills
• Able to meet deadlines

Job Qualifications:

· ideal candidate should have 2 years' experience in customer service or sales of durable goods, rather than services.

· Knowledge of QuickBooks is preferred.

· The ideal candidate will not only excel in providing exceptional service and support but also possess a strong interest in the automotive industry.

· Mechanically inclined and able to understand technical product information preferred.

· Car enthusiasts with a strong interest in the automotive industry preferred.

· Must be strongly proficient in Microsoft Office, especially Excel

· Detail Oriented, responsible, dependable, team player

· Bilingual – Spanish is a plus

· Ability to manage a multi-line phone system.

· Build rapport with clients

· Independent ability to prioritize and multitask

· Strong written and verbal communication skills

· Comfortable working with a variety of individuals, with a positive and professional attitude

Education:

· Some college is preferred

Schedule:

• This is a full-time on-site position from 8:00 AM – 4:30 PM
• Monday to Friday
• On-site at our headquarters in Waukegan, IL

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Sick time off
• Vision insurance
• Discounts on products

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

Compensation details: 19-21 Hourly Wage

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