What are the responsibilities and job description for the Customer Service Representative position at AtWork - Roswell?
Job Type : Full timeAre you a problem-solver delivering exceptional customer experiences? Join our team as a Customer Service Representative, where every day there is an opportunity to make a positive impact.Responsibilities : Resolve customer issues effectively, ensuring a positive resolution and experience.Maintain detailed and accurate records of customer interactions in the CRM system.Identify trends in customer feedback and report them to management for process improvements.Meet or exceed performance metrics, including response times and customer satisfaction scores.Handle customer complaints with empathy and professionalism, escalating when necessary.Qualifications : High school diploma or GEDAdaptive to technology (MS Office, CRM)Strong customer service skillsExcellent office management skillsSolid typing skillsGreat multitasking and prioritization skillsExceptional communication skills.Apply directly OR Submit your resume and cover letter to roswellga@atwork.Com
