What are the responsibilities and job description for the Front Desk Agent - Holiday Inn Express-Auburn position at AU SOUTH COLLEGE HOSPITALITY GROUP LLC?
Holiday Inn Express-Auburn, AL is actively seeking service-oriented Front Desk Agents to join our work family!
Your day to day:
As a Front Desk Agent, you will be responsible for all functions of the front desk as they relate to the daily operations of the hotel.This position provides quality customer service and maintains a customer-focused work ethic that ensures guest satisfaction and exceeds the guests' expectations. Work tasks include (but are not limited to):
- Protecting guest privacy and safety when within the reasonable control of the position to do so
- Making, editing, confirming, and editing guest reservations
- Communications with guests and associates
- Telephone and computer operations
- Report gathering and interpretation
- Maintenance of public areas
- Cash handling
- Key Issuance
- Deposits
- Other duties as assigned
What we need from you:
We are seeking dedicated and flexible team members who are able and willing to work nights, weekends, and holidays. Prior hotel front desk experience is preferred but not required. This job may require you to:
- Operate IHG brand management software
- Read and record assignments
- Carry or lift items weighing up to 50 pounds
- Push and/or pull heavy cleaning carts
- Frequently stand and walk around the property
- Frequently bend, stoop, and kneel
What we offer:
We offer our work family competitive pay, paid time off, holiday pay, and IHG Hotel discounts. You will also get to be a part of a team that challenges, mentors, and encourages you during your career!
Does this sound like a job for you? If so, apply TODAY!
We are an equal opportunity employer who participates in the eVerify program. It is our policy to provide equal opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law.