Certified Trainer

Company Description

Madeline Hotel & Residences, Auberge Resorts Collection is proud to be the only Forbes Travel Guide five-star resort in the historic community of Telluride, Colorado. Named one of the Top 10 in the U.S. by Travel Leisure, this luxurious property blends Auberge’s distinctive flair for authentic and elevated experiences with the local flavor of the destination. Surrounded on three sides by the dramatic 14,000-foot peaks of the San Juan Mountains, Madeline has become the region's premier year-round basecamp for alpine adventure. Our talented team is world-class with a strong commitment to service standards and a passion for creating unique and authentic experiences.  Employment at The Madeline encompasses both professional enrichment and competitive benefits, including: team member rates, team member discounts, ski and wellness reimbursement and tuition reimbursement. 

Job Description

Become a part of the Auberge story and success as a CERTIFIED TRAINER.

• Drive excellence with our ARC standards and ensure consistency throughout our products and services.
• Help nurture your team members by assisting in their growth and development.
• Share your passions and voice with a respectful team of trainers who will be working together towards mutual goals.
• Bring your individuality to enhance our carefully crafted program and continue to find creative solutions for training.
• Use your curious nature to discover opportunities to help our team become more skilled and confident.
• You will create heartfelt connections by becoming a role model who is a great resource to the team by sharing your knowledge and techniques. 

Core Responsibilities

• Certification through the Auberge Resorts Certified Trainer course
• Successful completion of any additional training required for this position 
• Development and onboarding of new team members through the use of the Auberge service training tools 
• Update and ensure training resources, which include the training toolkit and team member resource center, are accurate and current 
• Attend monthly/quarterly Certified Trainer Group Meetings with Learning & Development/Talent & Culture, timing as determined by the property teams
• Nurture the team by being a resource for team members while on the clock
• Open communication with the department manager and Learning & Development
• Assessment and feedback regarding all training needs of the team
• Assist with the creation of new training resources 
• Evaluate team member service delivery (individually and as a team)
• Provide constructive feedback and praise 
• Be curious and find creative solutions to training roadblocks
• Continue providing excellent work and leading by example in the role you are already in 
• Perform other duties as may be assigned 

Qualifications

In order to be eligible for the Certified Trainer role the team member must be currently employed at an ARC property and meet the qualifications listed below:

• Has met the minimum time required in their current role or equivalent
  • minimum time required is at property discretion, recommendation of a minimum of 90 days
• Is in good standing with the company 
• Able to perform the essential functions of the non trainer role they are currently in, as outlined in that role specific job description  
• Positive attitude
• Excellent communication skills
• Comfortable talking in front of a group as well as one-on-one with an individual
• Able to give and receive feedback effectively
• Passion for hospitality
• Ability to follow up
• Ability to take direction well
• Flexible Mindset
• Successful completion of the Certified Trainer Program will be required before officially being placed in the Certified Trainer role

Preferred Qualifications/Skills:

• 6 months working for an Auberge property in the current role or equivalent
• Prior training, teaching or presenting experience 
• Basic Google Workspace knowledge

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.