Concierge Host

Job Summary
The Concierge plays a vital role in providing exceptional service to our guests, creating unforgettable experiences, and upholding the highest standards of customer service and professionalism. If you're passionate about delivering outstanding results and possess excellent communication and interpersonal skills, we encourage you to apply for this exciting opportunity.

Responsibilities
Key responsibilities of the Concierge include:

• Providing warm and welcoming greetings to guests, addressing their inquiries and requests in a timely and courteous manner.
• Sharing detailed information about hotel facilities, services, and amenities, as well as local attractions, events, and activities.
• Making reservations for dining, entertainment, and activities, tailored to each guest's preferences.
• Maintaining a deep understanding of local culture, history, and recreational activities to design personalized itineraries for guests.
• Collaborating with other hotel departments to ensure seamless delivery of guest services and exceed expectations.

Requirements
To succeed in this role, you should possess the following qualifications:

• Proven experience in a customer-facing role, preferably in the hospitality industry.
• Exceptional communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues alike.
• Thorough knowledge of local attractions, restaurants, and transportation options.
• Strong organizational skills, with the ability to multitask and prioritize tasks effectively.
• Proficiency in Microsoft Office and reservation management software.

Benefits
Our comprehensive benefit package includes paid time off, sick and safe time, medical, dental, and vision healthcare plans, 401(k) plans with employer contribution, health and flexible spending account programs, employee assistance program, and company stay discounts.