Director of Guest Services

Company Description

Located in the idyllic town of Washington in Connecticut, Mayflower Inn & Spa is an exquisite country retreat, nestled in 58 acres of beautifully landscaped gardens and woodland. Just two hours’ drive from New York City, it is renowned as one of northeast America’s most distinguished luxury hideaways. Memories are made easily when you stay at our boutique hotel in Litchfield County, a portal to a simpler time, where the definitive measure of the good life is in soul-stirring moments rooted in the idyllic countryside.

Job Description

Opportunity to be the culture leader of the rooms department and responsible for ensuring the guest experience is best in class.  Inspire and motivate others to levels of exceptional performance to ensure our guest and team member satisfaction is unparalleled.  A champion of the brand and our values, this role is impactful in achieving our desired financial results and outcomes.

• Lead by example and uphold brand standards, target guest needs, and ensure team member engagement.
• Oversee and maintain operations to ensure performance at the highest level of guest satisfaction and service excellence
• Create an elevated and distinctive experience for our guests while providing day-to-day leadership and guidance to team members.
• A thoughtful operator with an ability to manage both short and long-term financial objectives, adding value and managing outcomes through a balanced lens
• Maintain and champion the Auberge Resorts Collection Culture on property.
• Maintain knowledge of market trends, property systems, and standards.

Qualifications

• Three or more years of experience in the luxury hospitality industry.
• Strong aptitude in financial management, financial reports, and analysis.
• Demonstrated track record of strong attention to detail and effective communication skills.

Benefits

Auberge Resorts is proud to support the needs of our team members and their families with a competitive and affordable benefits package including:

• Medical, Dental, Vision plans

• Flexible Spending Accounts

• Health Savings Account 

• Basic Life and AD&D

• Team Member Stay Discounts

• Employee Assistance Program

• Tuition Reimbursement

• Task Force Opportunities 

• Career Growth

• Voluntary plans: short- and long-term disability, additional life insurance coverage, accident, critical illness, hospital indemnity coverage, and legal insurance

• 401(k) program and receive a 4% match on employee contributions after one year.

Eligibility to enroll in our benefits is based on the applicable waiting period and employment status. Some benefits may require an employee contribution. The Plan documents supersede this description.

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

MFINN2013 LLC is an Equal Opportunity Employer, M/F/D/V. MFINN2013 LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, MFINN2013 LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.