Director of Housekeeping

Company Description

Blanketed with meadows of native flowers and wild woodlands, Wildflower Farms sways in rhythm with the seasons and the simple pleasures of life lived Upstate.  Ensconced by fragrant fields of wild bergamot and mountain mint, the property’s 140 arcadian acres embody Hudson Valley ease.  A slow-rippling river gently embraces free-standing cabins framing clear views of the mighty Shawangunk Ridge.  Crisp air, bright skies, and the melodies of Mother Nature beckon stillness and contemplation, while forested footpaths and towering cliffs call to an adventurers’ spirit.  Reconnect with yourself and nature at Wildflower Farms. 

Job Description

Lead our housekeeping operations with excellence and precision.  Bring passion and dedication to creating a clean and welcoming environment for our guests and lead team members in understanding the value of their contribution to enriching guest’s lives. 

Operational Leadership:

• Oversee all housekeeping functions, ensuring rooms and public areas meet the resort’s cleanliness and aesthetic standards.
• Manage daily operations, including scheduling, staffing, and ensuring efficient workflow.
• Develop and implement standard operating procedures (SOPs) for cleaning, maintenance, and quality control.
• Monitor and maintain inventory levels for housekeeping supplies, linens, and amenities.

Team Management & Development:

• Hire, train, and supervise a team of housekeeping staff, ensuring they understand and adhere to Wildflower Farms' values of hospitality and sustainability.
• Conduct regular performance evaluations, provide feedback, and implement development plans for staff members.
• Create a supportive, positive, and collaborative work environment for all team members.

Guest Satisfaction:

• Ensure that all guest rooms and public areas are consistently cleaned and maintained to the highest standards of cleanliness and comfort.
• Address guest concerns and complaints promptly, taking corrective actions as needed.
• Collaborate with the front desk and guest services teams to ensure guest preferences and special requests are accommodated.

Budget & Cost Control:

• Manage the housekeeping department’s budget, ensuring efficient use of resources and cost control.
• Monitor supply usage and purchase orders, ensuring appropriate stock levels while minimizing waste.
• Track and analyze performance metrics to optimize housekeeping efficiency and minimize labor costs.

Health & Safety Compliance:

• Ensure that all cleaning products and practices meet health, safety, and environmental standards.
• Enforce safety protocols and provide staff training on safe work practices, including proper handling of cleaning chemicals and equipment.
• Conduct regular inspections to ensure compliance with safety, hygiene, and sustainability guidelines.

Collaboration with Other Departments:

• Work closely with the Front Office Team, Engineering and Food & Beverage teams to coordinate room turnovers, special requests, and ongoing projects.
• Assist in preparing for group arrivals, events, and seasonal changes.
• Participate in departmental meetings and contribute to strategic planning for the resort’s operational success.

Qualifications

• Minimum of 3 years of experience in housekeeping management or rooms division management, in a luxury resort, or hotel environment.
• Prior leadership or supervisory experience, including staff development, team management, and budgeting.
• A background in sustainability practices and eco-friendly cleaning solutions is a plus.
• Exceptional organizational, problem-solving, and multitasking skills.
• Strong leadership and interpersonal communication skills.
• A keen eye for detail and high standards of cleanliness and presentation.
• Ability to work in a fast-paced, dynamic environment with changing priorities. 
• A high school diploma or equivalent is required. A degree in hospitality management or a related field is preferred.
• Ability to lift and carry up to 30 pounds.
• Flexibility to work weekends, holidays, and on-call shifts as needed.

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Shinrin Yoku LLC is an Equal Opportunity Employer, M/F/D/V. Shinrin Yoku LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Shinrin Yoku LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.