Director of Rooms

The Director of Rooms is the strategic business leader of the propertys Rooms department responsible for planning developing implementing and evaluating the quality of the propertys rooms. This role works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms operations meet the brands standards targets guest needs ensures team member engagement focuses on growing revenues and maximizes the financial performance of the department. Develops and implements propertywide strategies that deliver products and services to meet or exceed the needs and expectations of Auberge Resorts Collection target customers and team members and provides a return on investment to the owner and company. < / p>

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DUTIES AND RESPONSIBILITIES< / strong>< / p>

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• Position oversees Rooms Division Engineering and Spa departments< / p>< / li>

• Monitors Rooms operations sales performance against budget.< / p>< / li>

• Reviews reports and financial statements to determine Rooms operations performance against budget.< / p>< / li>

• Coaches and supports the operations team to effectively manage occupancy and rate wages and controllable expenses.< / p>< / li>

• Compares budgeted wages to actual wages coaching direct reports to address problem areas and holding the team accountable for results.< / p>< / li>< / ul>

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  Service Excellence< / strong>< / p>

  • Focus on creating a culture of service excellence with a strong emphasis on execution / precision and personalization < / p>< / li>

  • Uses guest survey data and online reviews to recognize the team and promote service excellence while also understanding the root cause of opportunities and taking swift < / strong>corrective action to eliminate defects < / p>< / li>

  • Coordinates and communicates event details both verbally and in writing to the customer and property operations.< / p>< / li>

  • Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations.< / p>< / li>

  • Responds to and handles guest opportunities and manages online reputation < / p>< / li>

  • Uses personal judgment and expertise to enhance the guest experience.< / p>< / li>

  • Stays available to solve problems and / or suggest alternatives to previous arrangements.< / p>< / li>

  • Interacts with guests to obtain feedback on product quality and service levels.< / p>< / li>

  • Stays visible and interfaces with guests on a regular basis to obtain feedback on the quality of the product service levels and overall satisfaction.< / p>< / li>

  • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.< / p>< / li>

  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.< / p>< / li>

  • Ensures that team members understand expectations as outlined in the Auberge Standards < / p>< / li>

  • Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction < / p>< / li>< / ul>

    • Champions the brands service vision for product and service delivery.< / p>< / li>

    • Communicates a clear and consistent message regarding departmental goals to produce desired results.< / p>< / li>

    • Makes and executes the necessary decisions to keep property moving forward toward the achievement of goals.< / p>< / li>

    • Monitors and promotes room rates specials and promotions at the property.< / p>< / li>< / ul>

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      Profitability and Revenue Goals< / strong>< / p>

      • Analyzes service issues and identifies trends.< / p>< / li>

      • Works with the Rooms team to develop an operational strategy that is aligned with the brands business strategy and leads its execution.< / p>< / li>

      • Reviews and audits expenses.< / p>< / li>

      • Drives and monitors internal upsell programs and incentives< / p>< / li>< / ul>

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        Talent & Culture Activities< / strong>< / p>

        • Fosters relationships and develop team to establish a culture of excellence < / p>< / li>

        • Interviews and hires team members < / p>< / li>

        • Ensures team members are treated fairly and equitably.< / p>< / li>

        • Ensures that regular ongoing communication is happening in Rooms (e.g. preshift briefings staff meetings).< / p>< / li>

        • Fosters team member commitment to providing excellent service participates in daily standup meetings and models desired service behaviors in all interactions with guests and team members.< / p>< / li>

        • Incorporates guest satisfaction as a component of staff / operations meetings with an emphasis on generating innovative ways to continually improve results.< / p>< / li>

        • Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.< / p>< / li>

        • Solicits team member feedback utilizes an opendoor policy and reviews team member satisfaction results to identify and address employee problems or concerns.< / p>< / li>

        • Ensures property policies are administered fairly and consistently disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.< / p>< / li>

        • Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.< / p>< / li>

        • Champions change ensures brand and regional business initiatives are implemented and communicates followup actions to the team as necessary.< / p>< / li>

        • Identifies talents of direct reports and their teams and assists with their growth and development plans.< / p>< / li>< / ul>

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          This position carries an annual salary of $130000 $140000 / year.< / strong>< / p>
          

          Qualifications : < / b> < / p>

          REQUIRED QUALIFICATIONS< / strong>< / p>

          • Minimum of three to five years Rooms Division leadership experience in luxury hotel brand< / p>< / li>

          • Working knowledge of hospitality departments : Housekeeping Guest Services Engineering Laundry Residential Services.< / p>< / li>

          • Ability to work a flexible schedule including weekends and holidays according to department needs< / p>< / li>< / ul>

            • Computer literate (ability to learn new programs interact with Excel / Word and GSuite)< / p>< / li>

            • Outgoing and enthusiastic with a positive attitude.< / p>< / li>

            • Excellent written and verbal English communication skills including in front of a group with ability to communicate detailed instructions and hold the team accountable for results.< / p>< / li>

            • Strong interpersonal skills with ability to work with people from a variety of backgrounds.< / p>< / li>

            • Selfmotivated and results oriented.< / p>< / li>

            • Ability to read analyze and interpret various reports (payroll financial)< / p>< / li>

            • Ability to perform job functions with attention to detail speed and accuracy< / p>< / li>

            • Ability to work well under pressure< / p>< / li>< / ul>

              PREFERRED QUALIFICATIONS< / strong>< / p>

              • Spanish language competency< / p>< / li>

              • Bachelors degree Hospitality or Business Administration preferred or equivalent experience< / p>< / li>

              • Preopening / project management experience< / p>< / li>

              • Salary Range $120000 to $150000< / p>< / li>< / ul>< / p>
                

                Additional Information : < / b> < / p>

                Auberge Resorts Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine and spas and gracious yet unobtrusive service. With hotels and resorts across three continents Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram TikTok Linkedin Facebook and Pinterest : @AubergeResorts and #AlwaysAuberge.< / p>

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                Railway Jonata LLC is an Equal Opportunity Employer M / F / D / V. Railway Jonata LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race color religion sex national origin age disability or genetics. In addition to federal law requirements Railway Jonata LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.< / p>< / p>
                

                Remote Work : < / b> < / p>

                No< / p>
                

                Employment Type : < / b> < / p>

                Fulltime< / p>

              Key Skills

              Crisis Management,Marketing,Public Relations,Fundraising,Media Relations,Constant Contact,Strategic Planning,Social Media Management,Team Management,Public Speaking,Wordpress,Writing Skills

              Department / Functional Area : Operations

              Vacancy : 1

              About Company : Auberge Resorts

              lt;p>A Central Coast legend reborn.  From its earliest incarnation in 1886 as a popular stagecoach stop during California’s Gold Rush, to its years as a surreptitious hangout through Prohibition, The Inn at Mattei’s Tavern has long held a fabled place in Central Coast lore. Revered and raucously enjoyed for generations, the beloved landmark is the definitive luxury destination in the Santa Ynez Valley.< / p>