Front Desk Supervisor (Overnight)

Company Description

Nestled snugly in the heart of Deer Valley in Utah's Wasatch Mountains, the Goldener Hirsch Inn and Residences is just steps from the Silver Lake Express lift and ski access. You can also easily set off hiking, and biking on the trails, and soak in the spectacular views of Bald Eagle Mountain. The Inn features just 18 rooms, and the Residences showcases 49 newly renovated rooms, allowing us to offer you the ultimate in intimate, personalized service alongside five-star amenities--including European king beds, plush robes and slippers, and an acclaimed restaurant consistently attracting rave reviews.

Job Description

Perform the established close of day functions for resort and F&B operations and to create the daily house status sheet.  Represent the management as acting M.O.D. during the hours of duty.  Granted limited authority to troubleshoot operational issues and guest or associate problems.  Responsible for loss prevention and ensuring the safety of all people on the property. This is an overnight position.

Please note that this is not an exhaustive list of everything that needs to be done!  Within the Auberge family, our people always find new ways to look after the business, their guests, and their team-mates.   Within this, the key responsibilities for this position are:

Qualifications

• A genuine affinity for interacting meaningfully and positively with guests.
• High school graduate or equivalent.
• Ability to communicate in English verbally and in writing.
• One year of experience in a clerical position with emphasis in customer relations.
• One year of experience in a cash-handling position.
• Basic knowledge of accounting theory.
• Proficiency with computers.
• (Desired) College graduate with a degree in accounting.
• (Desired)Two years of luxury resort experience.

Essential Functions

• Act according to the policies and procedures established in the associate handbook.
• Maintain complete awareness of facilities, hours of operation, emergency procedures and rules of conduct.
• Be aware of resort occupancy, restaurant guest count and private dining or group activities.
• Cooperate with department managers, security and staff members to promote customer service, the integrity of the Finance department and spirit of The Goldener Hirsch
• Complete projects assigned by Rooms Operations Manager/Director of Finance.
• Prepare daily house status sheet
• Respond to all emergencies as established in the Management Emergency Procedure Guidelines.
• Always be prepared to respond immediately to guests arriving late, room service orders, luggage assistance and guests checking out.
• Perform all Night Audit tasks as directed to close and reconcile the day’s receipts.
• Provide room service and assist guests whenever necessary.
• Maintain familiarity with reservations including checking availability, front desk including billing, and concierge including Goldener Hirsch activities.
• Perform other duties as directed, developed or assigned.

Physical Demands: Frequent need to perform the following physical activities: 

• Reaching, bending, pushing, pulling, twisting, lifting, and climbing.   Have frequent need to perform standing and walking activities related to providing food service in the restaurant.  
• The constant need to perform the following physical activities: grasping, turning, finger dexterity. 
• Frequent need to stand for long periods of time.
• Lifting/carrying up to 10-20 lbs. frequently and 40 lbs. occasionally.
• Vision requirements: the constant need to view small print.  Frequent need to see small details and things clearly beyond arms’ reach.
• Hearing requirements: the constant need to speak on the telephone and/or two-way radio. 
• Respond to the general public and converse with staff. Ability to hear fire alarms and emergency equipment.

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

GHI Operating Company LLC is an Equal Opportunity Employer, M/F/D/V. GHI Operating Company LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GHI Operating Company LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

GHI Operating Company LLC is an Equal Opportunity Employer, M/F/D/V. GHI Operating Company LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GHI Operating Company LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.