What are the responsibilities and job description for the In Room Dining Server position at Auberge Resorts?
Company Description
A majestic all-season mountain retreat, Primland is located at the heart of the Blue Ridge Mountains on 12,000 expansive acres. Primland offers luxurious accommodations, a championship golf course, exquisite farm-to-table cuisine, a serene spa and a level of outdoor adventure that is unrivaled on the east coast. In one of the most breathtaking mountain settings, the resort boasts impressive year-round activities for the entire family, including horseback riding, fly fishing, alfresco yoga and meditation, kayaking, hiking, sporting clays, archery, stargazing in one of the largest observatories in the Eastern U.S., RTV trail riding and tennis.
Job Description
As an In-Room Dining Server, you will be responsible for serving the needs of the business, our guests, and our colleagues by ensuring an outstanding and memorable in room dining experience for each guest.
- Accurately and quickly take and place orders and input them into the POS system ensuring correct timing and billing.
- Deliver requested items in an efficient and timely manner.
- Relate with guests about needs, and satisfaction with the beverage and drinks, ensuring a consistently caring and high-quality service
- Retrieve orders from the POS system and communicate any special requests or modifications to the kitchen. Maintain knowledge of all menu items.
- Prepare the guest check accurately and collect payment or signature, as required
- Operate, maintain, and properly clean all restaurant equipment and fittings
- Ensure that the food delivery is tidy and keep an accurate par of food items such as beverages and snacks, as well as non-food items like menu cards, napkins, straws, etc. on cart and in storage areas.
- Use safe food handling procedures and maintain a safe working environment by using proper skills and food safety guidelines
- Clean and maintain in-room private/mini-bars; report damage, or malfunctioning units
- Check quality and expiration of all items; discard and replace according to established procedures.
Qualifications
- Minimum of one year experience in customer service or the foodservice/hospitality industry.
- Must meet the minimum age requirements for food and alcohol service.
- Ability to work a flexible schedule, including weekends and holidays, according to department needs.
- Ability to obtain relevant state and local government certifications, such as food handlers certificate or alcohol training certifications, as applicable to the position.
- Ability to lift 30lbs
Additional Information
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
Primland Ltd is an Equal Opportunity Employer, M/F/D/V. Primland Ltd provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Primland Ltd complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
