What are the responsibilities and job description for the Reservations Agent position at Auberge Resorts?
Company Description
A destination retreat on the banks of the Kiawah River surrounded by miles of golden spartina grass, giant oak trees, and shallow marsh flats. Cool breezes blow through cottage-inspired guest rooms and river-view cabanas overlooking vast expanses of marshland. Large furnished porches offer a peaceful oasis to hear the whistles of Carolina wren as you page through a good book and enjoy the simple pleasures of island life. The main lodge is the heart of the resort where you can rock in wicker chairs on the wraparound wooden porch or enjoy cocktails from a riverside pool cabana as the sun sets over the marsh savannahs. Evoking the spirit of old-time summer retreats, The Dunlin’s 72 cottage-style guest rooms overlook the glittering Kiawah River. Designed by Amanda Lindroth, inside you’ll find honey oak floors, white beadboard walls, and mint green and wicker accents that nod to classic southern style, while deep soaking tubs, built-in closets, and linen fabrics stamped with signature prints add an atmosphere of home.
Just 20 miles from Charleston, The Dunlin is only a 45-minute drive from Charleston International Airport.
Job Description
Embark on a journey of refined hospitality as a Reservations Agent, where every interaction becomes an artful orchestration of bespoke experiences.
- Responding to guests’ inquiries regarding room reservations, availability, and general questions about accommodations, pricing, and special offers.
- Assisting and ensuring effective guest challenge resolution. Working closely with fellow guest service team members and other departments to resolve any challenges; ensure follow-through and exceed guest expectations when possible.
- Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests.
- Upselling services and offerings as appropriate, ensuring that each guest is fully educated about the resorts’ offerings.
*Remote only for VA, NC, SC, GA, and FL
Qualifications
- Two years in a hospitality, spa, or reservations position, preferably at a luxury resort.
- Ability to create professional business letter correspondence.
- Must possess gracious people and sales skills, excellent phone manner and ability to engage in a positive manner with each and every guest.
- Ability to work cohesively with other departments and co-workers as part of a team.
Additional Information
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
Kiawah River Hospitality Group LLC is an Equal Opportunity Employer, M/F/D/V. Kiawah River Hospitality Group LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Kiawah River Hospitality Group LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
