What are the responsibilities and job description for the Reservations Agent position at Auberge Resorts?

Embark on a journey of refined hospitality as a Reservations Agent at property where every interaction becomes an artful orchestration of bespoke experiences. In this transcendent role you will serve as the enchanting gateway to our world of opulence seamlessly curating reservations for our discerning guests with grace and sophistication. Your commitment to excellence will manifest in personalized interactions ensuring that each reservation reflects the epitome of luxury and anticipates the unique desires of our esteemed clientele. As a luminary in the art of hospitality you will embody the essence of our resorts commitment to unparalleled service transforming reservations into enchanting preludes to unforgettable stays. Join us in crafting a narrative of unparalleled elegance and distinction within the realm of luxury hospitality.

Creating a genuine informative and personalized guest resort reservations experience by accurately inputting guest contact information. Adding information to guest history such as; previous stay experience special occasions preferences and other pertinent information.
Responding to guests inquiries regarding room reservations availability general questions about accommodations pricing and special offers.
Maintaining complete knowledge of the resorts and other information including the following :

All resort facilities / services offered and hours of operation

All accommodations layout dcor attributes and locations

All studio rates special packages and promotions

All spa treatments and offerings their benefits and costs

Daily stats including availability

Entertainment / special events scheduled on property and in the area

Directions to the resort from airports and other major landmarks

General info descriptions and directions for local services restaurants wineries and points of interests.

Assisting and ensuring effective guest challenge resolution. Working closely with fellow guest service team members and other departments to resolve any challenges; ensure followthrough and exceed guest expectations when possible.

Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests.

Upselling services and offerings as appropriate ensuring that each guest is fully educated about the resorts offerings.

Qualifications :

Two years in a hospitality spa or reservations position preferably at a luxury resort.

Ability to create professional business letter correspondence.

Must possess gracious people and sales skills excellent phone manner and ability to engage in a positive manner with each and every guest.

Ability to work cohesively with other departments and coworkers as part of a team.

Additional Information :

Auberge Resorts Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine and spas and gracious yet unobtrusive service. With hotels and resorts across three continents Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram TikTok Linkedin Facebook and Pinterest : @AubergeResorts and #AlwaysAuberge.

Primland Ltd is an Equal Opportunity Employer M / F / D / V. Primland Ltd provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race color religion sex national origin age disability or genetics. In addition to federal law requirements Primland Ltd complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Remote Work : Employment Type :

Fulltime

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Reservations Agent

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