What are the responsibilities and job description for the Restaurant Host position at Auberge Resorts?
Company Description
Located in the idyllic town of Washington in Connecticut, Mayflower Inn & Spa is an exquisite country retreat, nestled in 58 acres of beautifully landscaped gardens and woodland. Just two hours’ drive from New York City, it is renowned as one of northeast America’s most distinguished luxury hideaways. Memories are made easily when you stay at our boutique hotel in Litchfield County, a portal to a simpler time, where the definitive measure of the good life is in soul-stirring moments rooted in the idyllic countryside.
Job Description
Join our team as Host/Hostess and become one of the authors of our story. The Host is a vital member of the service team, they are responsible for controlling the bookings of the restaurant, providing a warm welcome to all guests as they enter the building, checking them in through the reservation system, escorting the guests to their table, answering the phone, making reservations, maintaining accurate status updates throughout service and a sincere farewell. The ideal candidate will exude warmth, be outgoing, professional, and have a strong ability to multitask. As well as work in a team-oriented, high-volume, fast-paced, guest-centric environment.
Key responsibilities include:
Welcome guests with warm hospitality at all times.
Maintain and uphold all brand and Mayflower standards to the highest levels of excellence.
Ensure workspaces are clean, tidy and organized.
Correct music/lighting levels for guests, accurate and presentable menus are delivered to tables.
Build up and develop strong relationships with regular guests, hotel guests, and your peers.
Ensure phone etiquette is in place at all times and guest messages are answered promptly.
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction and involving management as needed.
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Liaise with all departments to ensure clear and concise communication on all reports, functions and guest notes for the day.
Qualifications
Must be able to communicate in English fluently and in a professional manner
Exhibit phone etiquette, organizational skills, basic computer knowledge (incl. reservations management system) and food/wine service knowledge.
Requires the ability to multitask, work efficiently and within a team environment.
Must be available to work all shifts; to include day, swing, weekdays, weekends, and holidays.
Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times.
Must be a minimum of 18 years of age.
Responsible Beverage certification
ServSafe certification or equivalent
Additional Information
At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives. If you feel that our approach is aligned with your own passions and beliefs, then please share with us why you want to become part of our collection.
MFINN2013 LLC is an Equal Opportunity Employer, M/F/D/V. MFINN2013 LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, MFINN2013 LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
