Spa Supervisor

Company Description

Blanketed with meadows of native flowers and wild woodlands, Wildflower Farms sways in rhythm with the seasons and the simple pleasures of a life lived Upstate. Ensconced by fragrant fields of wild bergamot and mountain mint, the property’s 140 arcadian acres embody Hudson Valley ease. A slow-rippling river gently embraces free-standing cabins framing clear views of the mighty Shawangunk Ridge. Crisp air, bright skies, and the melodies of Mother Nature beckon stillness and contemplation, while forested footpaths and towering cliffs call to an adventurers’ spirit. Reconnect with yourself and nature at Wildflower Farms.

Job Description

Join our team at Wildflower Farms as a Spa Supervisor, where you'll play a key role in enhancing the experience for our guests, colleagues, and the overall success of our business. In this hands-on position, you will oversee daily spa operations, ensuring the delivery of exceptional guest experiences. You'll work closely with the team to warmly greet guests, schedule spa appointments, promote retail offerings, and maintain high service standards. Your leadership will help ensure that our guest service expectations are not just met, but consistently exceeded.

Operations

• Maintains comprehensive knowledge of spa treatments and daily wellness experiences.
• Oversees bookings and reservations, ensuring accurate sales reconciliation and cash-out procedures.
• Adheres & enforces organizational policy and procedures.
• Monitors usage of the pool, fitness center, ensuring adherence to safety and maintenance protocols.
• Ensures the Spa areas are in a spotless condition through daily facilities walkthroughs.
• Assists Spa Director and Assistant Spa Director in ensuring all monthly sales goals are being achieved.
• Diffuses guest challenges and escalates any feedback to the Spa Director and Assistant Spa Director in a timely fashion.
• Knowledgeable of all of the experiences that are offered at Wildflower Farms.  Speaks confidently about other departments within the hotel.
• Maximizes revenue of treatments and programs through effective scheduling, yield management.

Staff Supervision and Training

• Supervises all staff during shifts, fostering a positive and productive work environment.
• Provides real-time coaching and feedback to team members to enhance service delivery and foster professional growth.
• Communicates time and attendance performance of team members to the Spa Director and Assistant Spa Director.
• Responsible for overseeing onboarding and training of the coordinator team.
• Educates front desk coordinators on new offerings, retreats, promotions and any notable guests on property.
• Ensures team members are providing exceptional customer service and adhering to Auberge standards.
• Oversees email correspondence and ensures communication is fielded in a timely manner.
• Facilitates monthly one-on-one meetings with the coordinator and attendant team.

Rate: $24/hr

Qualifications

• Must be able to multitask in a busy environment
• Self-directed and detail oriented
• Professional telephone and email etiquette
• Previous hospitality experience a plus
• You must be available to work weekend, holidays and some evenings
• Punctual, reliable and confident
• Excellent communication skills
• Creative problem solving skills
• Can stand for up to 8 hours a day

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Shinrin Yoku LLC is an Equal Opportunity Employer, M/F/D/V. Shinrin Yoku LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Shinrin Yoku LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.